Suzzi Jan
Essesndon,Vic
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Regional Manager
Aesthetik Dental
11.2022 - Current
- Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
- Evaluated employee performance, identifying top performers for advancement opportunities and providing constructive feedback to support professional growth.
- Improved regional revenue by identifying growth opportunities and expanding services in under-served areas.
- Conducted regular audits of dental offices to identify areas for improvement in efficiency, cleanliness, and patient experience.
- Developed marketing strategies to attract new patients, including social media campaigns and community engagement initiatives.
- Coordinated regional meetings for dentists and hygienists to discuss industry trends, clinical advancements, and professional development opportunities.
- Optimized staff scheduling to ensure adequate coverage during peak hours without compromising patient care or employee satisfaction.
- Mentored new hires in company policies, procedures, and best practices, facilitating their smooth integration into the team.
- Implemented cost-saving measures, such as reducing waste and negotiating supplier contracts, resulting in increased profitability for the region.
Pratice Manager
Aboriginal and Torres Strait Community Health
01.2021 - 11.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all dental supplies and kept check on inventory levels.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Clinical Manager
Periodontics & Dental Implant Specialist Centre
03.2020 - 01.2021
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
Senior Dental Assistant
Bupa Dental
01.2019 - 03.2020
- Enhanced team efficiency by organizing dental instruments and equipment for easy access during procedures.
- Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
- Safeguarded patient privacy by following strict HIPAA guidelines for handling sensitive information, ensuring trust and confidence in practice operations.
- Educated patients on proper oral hygiene techniques, reducing the need for future treatments and promoting overall health.
- Increased procedure accuracy by taking precise digital X-rays, enabling dentists to make informed treatment decisions.
- Assisted dentists in complex procedures, ensuring high-quality results and reduced treatment time.
- Provided compassionate chairside assistance during treatments, alleviating patient anxiety and improving their experience at the clinic.
Dental Assistant /Front Desk Receptionist /Dental Treatment Coordinator
Hervey Bay Dental
01.2016 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for up to 25 procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Shift Supervisor
Spar Torquay
03.2015 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Cert IV in Dental Assistant
Tafe Brisbane
Brisbane06.2022
High School Diploma -
Urangan State High School
Urangan, QLD12.2019
Cert III in Dental Assistant
Tafe Sunshine Coast
Sunshine Coast, QLD10.2019
Cert III in Business
Tafe Hervey Bay
Hervey Bay08.2019
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Staff Supervision
- Goals and performance
- Business development and planning
Timeline
Regional Manager
Aesthetik Dental
11.2022 - Current
Pratice Manager
Aboriginal and Torres Strait Community Health
01.2021 - 11.2022
Clinical Manager
Periodontics & Dental Implant Specialist Centre
03.2020 - 01.2021
Senior Dental Assistant
Bupa Dental
01.2019 - 03.2020
Dental Assistant /Front Desk Receptionist /Dental Treatment Coordinator
Hervey Bay Dental
01.2016 - 01.2020
Shift Supervisor
Spar Torquay
03.2015 - 12.2019
Cert IV in Dental Assistant
Tafe Brisbane
High School Diploma -
Urangan State High School
Cert III in Dental Assistant
Tafe Sunshine Coast
Cert III in Business
Tafe Hervey Bay
Similar Profiles
Michaela WhitworthMichaela Whitworth
Admin Coordinator at Lakeside Dental SurgeryAdmin Coordinator at Lakeside Dental Surgery
Kate WigandKate Wigand
Founder | Principal at THE AESTHETIK ALCHEMISTFounder | Principal at THE AESTHETIK ALCHEMIST
Donna FelipeDonna Felipe
Dental Hygienist at Westwood Dental | City Dental | Thompson DentalDental Hygienist at Westwood Dental | City Dental | Thompson Dental