Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzzi Jan

Essesndon,Vic

Summary

Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

9
9
years of professional experience

Work History

Regional Manager

Aesthetik Dental
11.2022 - Current
  • Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
  • Evaluated employee performance, identifying top performers for advancement opportunities and providing constructive feedback to support professional growth.
  • Improved regional revenue by identifying growth opportunities and expanding services in under-served areas.
  • Conducted regular audits of dental offices to identify areas for improvement in efficiency, cleanliness, and patient experience.
  • Developed marketing strategies to attract new patients, including social media campaigns and community engagement initiatives.
  • Coordinated regional meetings for dentists and hygienists to discuss industry trends, clinical advancements, and professional development opportunities.
  • Optimized staff scheduling to ensure adequate coverage during peak hours without compromising patient care or employee satisfaction.
  • Mentored new hires in company policies, procedures, and best practices, facilitating their smooth integration into the team.
  • Implemented cost-saving measures, such as reducing waste and negotiating supplier contracts, resulting in increased profitability for the region.

Pratice Manager

Aboriginal and Torres Strait Community Health
01.2021 - 11.2022
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all dental supplies and kept check on inventory levels.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.

Clinical Manager

Periodontics & Dental Implant Specialist Centre
03.2020 - 01.2021
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
  • Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Oversaw overall operation of nursing services and patient care.
  • Successfully managed clinic operations during periods of change or growth by adapting processes as needed.

Senior Dental Assistant

Bupa Dental
01.2019 - 03.2020
  • Enhanced team efficiency by organizing dental instruments and equipment for easy access during procedures.
  • Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
  • Safeguarded patient privacy by following strict HIPAA guidelines for handling sensitive information, ensuring trust and confidence in practice operations.
  • Educated patients on proper oral hygiene techniques, reducing the need for future treatments and promoting overall health.
  • Increased procedure accuracy by taking precise digital X-rays, enabling dentists to make informed treatment decisions.
  • Assisted dentists in complex procedures, ensuring high-quality results and reduced treatment time.
  • Provided compassionate chairside assistance during treatments, alleviating patient anxiety and improving their experience at the clinic.

Dental Assistant /Front Desk Receptionist /Dental Treatment Coordinator

Hervey Bay Dental
01.2016 - 01.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for up to 25 procedures daily.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.

Shift Supervisor

Spar Torquay
03.2015 - 12.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Cert IV in Dental Assistant

Tafe Brisbane
Brisbane
06.2022

High School Diploma -

Urangan State High School
Urangan, QLD
12.2019

Cert III in Dental Assistant

Tafe Sunshine Coast
Sunshine Coast, QLD
10.2019

Cert III in Business

Tafe Hervey Bay
Hervey Bay
08.2019

Skills

  • Operations
  • Staff Training and Development
  • Strategic Planning
  • Staff Management
  • Staff Supervision
  • Goals and performance
  • Business development and planning

Timeline

Regional Manager

Aesthetik Dental
11.2022 - Current

Pratice Manager

Aboriginal and Torres Strait Community Health
01.2021 - 11.2022

Clinical Manager

Periodontics & Dental Implant Specialist Centre
03.2020 - 01.2021

Senior Dental Assistant

Bupa Dental
01.2019 - 03.2020

Dental Assistant /Front Desk Receptionist /Dental Treatment Coordinator

Hervey Bay Dental
01.2016 - 01.2020

Shift Supervisor

Spar Torquay
03.2015 - 12.2019

Cert IV in Dental Assistant

Tafe Brisbane

High School Diploma -

Urangan State High School

Cert III in Dental Assistant

Tafe Sunshine Coast

Cert III in Business

Tafe Hervey Bay

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Suzzi Jan