Summary
Overview
Work History
Education
Skills
Volunteer Experience
Projects
Awards
Additional Courses
References
Timeline
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Swapnil Gaikwad

Perth,Australia

Summary

Skilled in mastering data, and study-related procedures and protocols to ensure service excellence. Well-versed in project management and research planning, with proven talents. Pursuing a new professional challenge and offering key abilities and experience.

Overview

6
6
years of professional experience

Work History

Research Intern

Study Australia Industry Experience Program
Murdoch, Perth
01.2024 - 02.2024
  • Conducted research to evaluate the potential market size and the project growth rate for clients Farming Equipment business in France
  • Identified and analysed the top 5 competitors in the French market, highlighting their strengths, weaknesses, pricing strategies and market share
  • Gathered insights on consumer preferences and buying behaviours specific to France, such as demographics, purchasing power, and regional trends
  • Researched French laws, regulations, and tariffs related to the business, estimating potential costs of compliance and import/export restrictions

Customer Service Specialist

Concentrix PVT LTD
02.2020 - 10.2020
  • Responded promptly to customer inquiries via various channels, including phone, email, and live chat
  • Delivered accurate and helpful information to address customer concerns and questions
  • Documented customer interactions and transactions in customer relationship management (CRM) system
  • Reduced Customer Churn by 15%
  • Collaborated with other departments, including sales, marketing, and logistics to address customer needs
  • Shared customer feedback and insights to contribute to product and service improvements

Customer Service Specialist - II

Teleperformance PVT LTD
05.2018 - 07.2019
  • Handled escalated customer issues requiring in-depth knowledge and expertise
  • Collaborated with cross – functional team to find effective solutions to complex problems
  • Identified patterns in escalated issues and deliver recommendations to process improvements
  • Worked closely with level – 1 Customer Service Specialists, shared knowledge, and mentorship
  • Contributed to regular team meetings to discuss trends and areas for enhancements
  • Reduced Customer Churn by 20% in the Private Broadband Access

Education

Master of Science - Data Science

University Of Western Australia
Perth, WA
07-2025

Post Graduate Diploma - Data Science

IIIT – B
Bangalore, India
10.2022

Bachelor of Science - Computer Science

University Of Mumbai
Mumbai, India
06.2021

Skills

  • Python Programming
  • Analytical Problem Solving
  • Data Structure Design
  • Machine learning
  • Data analysis
  • Market research
  • Predictive Analytics Skills
  • Research Methodology Expertise
  • Customer Engagement

Volunteer Experience

  • University Mentor, University of Western Australia, 02/24, Present
  • Team Lead for Sponsors, Utkarsh Cultural Festival, SK Somaiya College of Arts College and Science, 04/19

Projects

Prototype Acoustic Traffic Monitoring System, Implemented on a Low-Power Edge Processor

  • The primary objective was to design a low- power acoustic traffic monitoring system using the Xylo Audio Processor.

Key Goals:

  • Constructing a comprehensive dataset for vehicle classification
  • Implementing a Spiking Neural Network (SNN) Architecture tailored for low-bit depth vehicle classification. Successfully deploying the model to the Xylo Audio processor for real-time inference
  • Assessing metrics such as power consumption, accuracy, false detection rates and miss rates

Key Achievements:

  • Leveraged the DCASE2024 challenge dataset with 14,999 audio recording from urban environments, resulting in a final dataset of 500 samples per class (car, Commercial Vehicle, background)
  • The Final SNN achieved an accuracy of 87.1% with an F1 Score of 86.9%, demonstrating effective vehicle classification capabilities.
  • The system maintained low power consumption during operation, averaging around 224 uW during inference.
  • The quantized Model was deployed on the Xylo processor without performance degradation

Tools / Skills Used:

Rockpool Library, Python, Google Collab, Librosa, PyTorch, Scikit Learn, Weights and Biases. (For experiment tracking and managing model versions).

Awards

  • Global Excellence Scholarship, University of Western Australia, 07/23
  • Process Pro, Teleperformance PVT LTD, 05/18

Additional Courses

  • The Complete 2023 Web Development Bootcamp | Dr. Angela Yu
  • Data Structures and Algorithms | Coding Ninjas
  • Beginning C++ Programming – From Beginner to Beyond | Dr. Frank Mitropoulos

References

References available upon request.

Timeline

Research Intern

Study Australia Industry Experience Program
01.2024 - 02.2024

Customer Service Specialist

Concentrix PVT LTD
02.2020 - 10.2020

Customer Service Specialist - II

Teleperformance PVT LTD
05.2018 - 07.2019

Master of Science - Data Science

University Of Western Australia

Post Graduate Diploma - Data Science

IIIT – B

Bachelor of Science - Computer Science

University Of Mumbai
Swapnil Gaikwad