Swathi Kethapalli
Farley,NSW
Summary
To work as a business development associate and utilize experience in building good relationships with customers, analyzing internal and external factors affecting business growth, and recommending solutions to improve sales and develop new products.
Overview
5
5
years of professional experience
Work History
Customer service operator
United Group Express
11.2023 - 03.2024
- Maintain communication skills by delivering professional customer service and monitoring customer feedbacks and identifying trends and patterns day to day
- Utilised management and decision making skills to successfully improve profit
- Regulate stock levels, making orders, receive goods and clearing the expired stock regularly
- Successfully trained around ten people within six months.
- Approved and terminated customer contracts upon request.
- Responded to customer calls and emails to answer questions about products and services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
Associate
VLSI Technologies
HYDERABAD, INDIA
03.2019 - 04.2023
- Organized and executed projects in accordance with customer time tables
- Capable of diagnosing and rectifying issues in tasks
- Excellent written and verbal communication skills
- Having good experience in client service and administrative tasks
- Helping the team if anyone struggling with any point of time
- Team-player with good coordinating skills
- Strong analytical and problem solving skills, with the ability to make decisions
- Solved customer complaints over phone calls and mails
- Achievements: Promoted from team player to project team leader in 1 year period.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Pinpointed opportunities for business improvement and defined and measured success points.
- Enhanced interfaces to promote better functionality for users.
- Performed budget analysis to control expenditures and predict future budget needs.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Developed financial projections and forecasts to guide investment decisions.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Coordinated with financial advisors to develop long-term investment strategies.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Improved emergency resolution processes to save time.
- Assisted companies with choosing and timing investments for optimal results.
- Developed financial models to assess potential investments and identify potential risks.
Education
Master in VLSI - Engineering Technology
SVR Institute of Technology & Sciences
HYDERABAD, INDIA12.2018
Bachelor of Technology - Technology Education
AVR&SVR Institute of Technology & Sciences
05.2016
Attributes
Good oral and written skills developed through delivery of presentations and debating during university and dealing with customers in Management role, Ability to manage a team. Strong team spirit and ability to lead and work autonomously when required. Ability to encourage team members who need help in completing their tasks.
Roles And Responsibilities
Communication is important in every aspect of retail management. Whether I am working with employees, customers, or those above am in the corporate hierarchy I can be able to communicate effectively. That’s why it’s important to illustrate—not just state—that I possess this skill with a high degree., Adaptability in the retail industry is often equated with resilience. This skill is characterized by the ability to maintain flexibility and mental toughness in the face of almost certain day-to-day variations and changes. It could be dealing with customers, dealing with your staff, handling no call/no show employees, or instituting new programs and procedures handed down from the corporate office. Whatever those issues may be as the retail manager, need to be ready and able to prioritize, schedule, and deal with them as soon as possible. Yes, this constant change can be stimulating. But it can also be stressful, I could burn out sooner rather than later., It takes a lot of organization to stay in control of the fast-moving retail industry. If I lose the ability to organize, or my organization isn’t as strong as it should be, I’ll quickly lose track of everything that’s going on around me. From new promotions, to interviewing, to rotating shift schedules, my day can quickly become overflowing with activities and emergencies I don’t stick to a strict, organized schedule., Having sales experience is important for a retail manager because it means that I can identify with my employees. But that experience is only the beginning. To be a truly successful retail manager, I need to be able to lead and motivate people to sell. As a manager, I am going to be responsible for training sales associates as well as inspiring them to improve their sales numbers., Customer service is last on this list, but it is by no means the least important skill. If the retail industry is all about increasing sales, then customer service is the method my employ to reach that goal. Making sure that each and every customer has an excellent experience each and every time they come into My store goes a long way toward the success of my store location, People management is another important skill for a retail manager to have. This skill goes beyond just scheduling and hiring, and includes managing disparate groups of people (for example, both Millennials and Baby Boomers) and keeping everyone engaged. People management also encompasses other responsibilities, including assessing an employee’s strengths and weaknesses, maximizing the strengths of your team, improving your team’s weaknesses, handling conflicts, and holding all employees to a high standard.
Skillsandresponsibilities
- Team building and training
- Profit and Loss management
- Merchandising strategies
- Employee leadership and team building
Availability
Fulltime, Preferably day shifts any 5 days
References
Will be provided based on requirement.
Timeline
Customer service operator
United Group Express
11.2023 - 03.2024
Associate
VLSI Technologies
03.2019 - 04.2023
Master in VLSI - Engineering Technology
SVR Institute of Technology & Sciences
Bachelor of Technology - Technology Education
AVR&SVR Institute of Technology & Sciences