Sweta Anjali Prakash
Pioneer,QLD
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Knowledgeable and dedicated customer service professional with extensive experience in the animal health industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships and growing businesses. Dependable vet nurse and administration knowledge with good supply management, recordkeeping, and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual, and hardworking. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Vet Nurse
VET LOVE
05.2023 - 09.2023
- Assist veterinarians with examinations, surgeries, and treatments, administer medications and treatments, monitor and record vital signs, provide nursing care to hospitalized animals, handle and restrain animals, communicate with pet owners, collect and prepare samples for laboratory tests, operate diagnostic equipment, assist with inventory management and administration duties including greeting clients and schedule appointments. Answer phone calls and address inquiries. Handle client paperwork, including consent forms and billing. Have software knowledge of RX works and smart flow. Process payments and manage billing and invoicing. Ensure accurate financial records are maintained. Coordinate communication between clients and veterinary staff. Relay messages and updates to clients regarding their pets. Monitor and manage inventory of office supplies. Assist in ordering and stocking clinic supplies. Assist in maintaining patient confidentiality and privacy. Help with recruitment and training of clinic staff if necessary.
Nurse Assistant
Animal Emergency Services
11.2022 - 05.2023
- Administer medication, monitor animals during surgery, take and record vital signs, collect samples for laboratory analysis, perform routine procedures, assist with X-rays and diagnostic imaging, maintain animal medical records, provide first aid and emergency care, assist with euthanasia procedures. Analyzed and evaluated the success of care plans, interventions, and treatments
Internship Student
Animal Welfare League Qld
04.2022 - 09.2022
- Disinfect and clean cages, prepare schedule feed, assist in restraining animals, restock consumables, learn and practice basics of anaesthesia and clinical procedures, perform administration work that includes Maintainingawell-organized workspace, handling communication channels like emails and phone calls, and managing schedules and appointments. Data entry and record-keeping, attention to detail in updating databases, and maintaining accurate records. First point of contact for visitors, managing the front desk, and directing inquiries appropriately. Correspond to clients, including drafting and formatting letters and documents. Providing general support to team members and demonstrating proficiency in office software.
Vet Nurse/ Administration Officer
Society for the Prevention of Animal Cruelty (SPCA)
04.2017 - 12.2020
- Maintain hygiene, assist veterinarians during examinations and treatments, administer medications, maintain stock control, perform diagnostic laboratory tests, provide surgical support, assist in radiography and ultrasound procedures, provide nursing care to shelter animals, perform dental scale and polish, care for hospitalized animals, sterilize instruments, maintain records, assist with adoptions, grooming, and rescue operations. Managed team petty cash, purchase orders, and account transactions. Managed daily payment processing and drafted related financial documents. Managed company schedule to coordinate calendar and arrange travel. Completed forms and reports to facilitate admission, transfer and discharge. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Increased customer service success rates by quickly resolving issues. Performed wide-ranging administrative, financial and service-related functions.
Trainee Vet Assistant
Society for the Prevention of Animal Cruelty (SPCA)
09.2016 - 04.2017
- Examine animals, take their temperature, pulse rate, and respiratory rate, vaccinate animals, assist in client communication with vets, assist in surgery with animal restraining and anesthesia. Maintained stability, integrity, and efficient operation of information systems supporting organizational functions
Education
Certificate IV IN VET NURSING - VET NURSING
TAFE Queensland
Ashmore, QLD09.2023
Certificate III - Animal Studies
TAFE Queensland
Ashmore, QLD09.2022
TRADE DIPLOMA IN ANIMAL HUSBANDRY - Animal Husbandry
FIJI NATIONAL UNIVERSITY
FIJI ISLANDS08.2016
Skills
- Excellent Communication
- Interpersonal Communication
- Customer Relations
- Time Management
- Conflict Resolution
- Microsoft Word
- Customer Service
- Data Management
- Written Communication
- MS Office
- Flexible and Adaptable
- Organization
- PPE Use
- Fluent in English and Fijian Hindi
- Verbal Communication
Educational Background - Institutional School Attended
- TAFE, QOLD COAST, 09/2022, Certificate III in animal studies
- Animal welfare League daisy hill clinic, 04/2022 - 09/2022, Internship
- TAFE, 09/2023, Certificate IV in veterinary nursing
- Vet Love, Flagstone, 12/2022 - 09/2023, Internship
- Fiji National University, 01/2015 - 08/2016, Trade Diploma in Animal Husbandry
- Society for the Prevention of cruelty to animals (SPCA), 09/2016 - 04/2017, Attachment
- DAV College, Nabua, 2010 - 2013
Training Achievements
- Basic first aid training
- Risk perception training
- Job safety environment analyst training
- QLD Automatic Drivers Licence
Strengths Skill
- Computer Literacy: Windows 10
- Microsoft word
- Microsoft office
- Microsoft excel
- Microsoft power point
- Windows XP
- Commitment to Team Work
- Excellent Knowledge of Communication
- Good Written and Verbal Communication Skills
- Excellent customer service
- Physically fit
Personal Detail
Sweta Anjali Prakash, 0488471361, swetaprakashp.146@gmail.com
References
Will be provided upon request.
Timeline
Vet Nurse
VET LOVE
05.2023 - 09.2023
Nurse Assistant
Animal Emergency Services
11.2022 - 05.2023
Internship Student
Animal Welfare League Qld
04.2022 - 09.2022
Vet Nurse/ Administration Officer
Society for the Prevention of Animal Cruelty (SPCA)
04.2017 - 12.2020
Trainee Vet Assistant
Society for the Prevention of Animal Cruelty (SPCA)
09.2016 - 04.2017
Certificate IV IN VET NURSING - VET NURSING
TAFE Queensland
Certificate III - Animal Studies
TAFE Queensland
TRADE DIPLOMA IN ANIMAL HUSBANDRY - Animal Husbandry
FIJI NATIONAL UNIVERSITY
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