Syed Usama Sadqain Amjad
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Currently on a full working visa with no work restrictions in Australia.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
MOTIVE
Lahore, Punjab
11.2022 - 01.2024
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Handled escalated cases from Tier 1 support staff, applying advanced problem-solving techniques to resolve challenging technical situations.
- Assisted in the creation of internal knowledge base articles, improving access to technical resources within the team.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Field Sales Officer
FB Energy
Faisalabad, Punjab
08.2021 - 06.2022
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Produced quotes, proposals and contracts as part of sales process.
- Followed-up with warm prospects to deepen connections and convert leads.
Education
Bachelor of Science - Electrical Engineering
UET Lahore
Faisalabad08.2020
FSc. - Pre-Engineering
Punjab College of Science
Faisalabad2016
Skills
- Product and service sales
- Point of sale operation
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- MS Office
- Flexible and Adaptable
- Self-Motivated
- Analytical and Critical Thinking
- Written Communication
Timeline
Technical Support Engineer
MOTIVE
11.2022 - 01.2024
Field Sales Officer
FB Energy
08.2021 - 06.2022
Bachelor of Science - Electrical Engineering
UET Lahore
FSc. - Pre-Engineering
Punjab College of Science
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