Syeda Areshah Adnan
Punchbowl,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Great Southern Bank
01.2023 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers in opening new accounts, completing applications and setting up online banking.
- Generated reports related to account activities, customer profiles and sales performance metrics.
- Identified opportunities to cross-sell additional products or services to existing clients.
- Participated in community events designed to promote banking services offered by the institution.
- Provided excellent customer service by responding to inquiries, resolving customer complaints and providing detailed information on products and services.
- Reviewed loan documents for accuracy prior to approval or denial of credit requests.
- Performed quality control checks on completed loan documents.
- Assisted customers with completing loan paperwork accurately and efficiently.
- Assessed customer needs by conducting interviews or reviewing credit reports.
Customer Service Team Member
KFC Australia
Lakemba, NSW
09.2019 - Current
- Preparing and serving food accurately to customer wants and needs
- Efficiently serving KFC Australia food products that suit customer and order requirements to an impeccable degree in compliance with KFC (QSR) standards
- Make sure all equipment used, follow KFC standard hygiene procedure by utilizing chemicals in specific circumstances
- Ensuring that the entirety of the KFC location is clean, suitable for customers to eat in a hygienic space and passing Restaurant Operations Compliance Checks (ROCC).
Kitchen Hand
Rashays Restaurants
Rhodes, NSW
05.2021 - 11.2022
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Made food according to standard recipes with requested changes for customer satisfaction.
- Created menus based on seasonal ingredients and customer preferences.
- Ordered food supplies every week to restock inventory, remaining aware of budgets.
- Developed and implemented training programs for kitchen staff to ensure proper food handling, safety, and sanitation practices were followed.
- Reviewed monthly financial statements related to purchasing decisions for accuracy prior to submission for approval.
Customer Service Representative
McDonald's Australia
Greenacre, NSW
06.2019 - 12.2021
- Responsible for management, serving customers, food preparation, handling cash and maintaining store cleanliness
- Experienced in most workstations such as Front Area, Back Area, McCafe, and Drive-Thru as well as assisting in the store's weekly delivery.
Customer Service Representative
Kingpin Play
North Strathfield, NSW
02.2021 - 11.2021
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Informed customers of sales and promotions to build a customer base, boost traffic and increase customer loyalty
- Acted as the first point of contact in all customer interactions ensuring high quality and timely customer service.
Customer Service Crew Member
Red Rooster
Chullora, NSW
04.2019 - 12.2020
- Worked in both a fast-paced QSR environment (FOH and BOH) whilst maintaining high standards of food safety and empathetic-driven customer service
- I developed skills such as; clear communication with coworkers and management, the ability to resolve customer requests professionally, and the accurate utilisation of POS computer system for order taking.
Education
Master of Real Estate Development - Real Estate
TAFE
08-2024
High School Diploma -
Queens School of Inquiry
02.2021
Skills
- Customer Relations
- Customer Service
- Complaint Resolution
- Good Communication Skills
- Team Management
- Active Learning
- Marketing Knowledge
- Boundary Setting
- Sales Experience
- Positive Attitude
- New Account Setup
- Teller Support
- Employee Training Assistance
- Cross-Selling and Partner Referrals
- Consumer Banking
- Commercial Banking
- Bank Sales
Websites
Certification
- RG146
Timeline
Customer Service Specialist
Great Southern Bank
01.2023 - Current
Kitchen Hand
Rashays Restaurants
05.2021 - 11.2022
Customer Service Representative
Kingpin Play
02.2021 - 11.2021
Customer Service Team Member
KFC Australia
09.2019 - Current
Customer Service Representative
McDonald's Australia
06.2019 - 12.2021
Customer Service Crew Member
Red Rooster
04.2019 - 12.2020
Master of Real Estate Development - Real Estate
TAFE
High School Diploma -
Queens School of Inquiry
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