SYED ABDUL RAFAY
Wiley Park,VIC
Summary
I have completed a master's in technology from Federation University and have 6 months of work experience as a Business Analyst. I am enthusiastic about digital transformation and keeping myself updated about the latest technological advancements. I am looking for an intermediate-level role to apply my skills, I am experienced in UML Techniques, requirements gathering, and software development methodologies. I also have strong critical thinking and communication skills.
Overview
5
5
years of professional experience
Work History
Business Analyst Intern
ICT Global Technologies & Services
02.2022 - 07.2022
- Preparing Project Scope Documents and coordinating with clients to understand the business objectives
- Assisted in data analysis and interpretation to support business decision-making processes
- Analyzing Business requirements and creating functional requirements documents
- Understanding As-is-Business and To-be-Business by conducting competitive research to prepare Business Requirements Documents and Software requirements specifications
- Stakeholder engagement by conducting client meetings and prioritizing tasks based on BRD and functional requirements documents
- Collaborating with UI / UX designers in designing Prototypes, wireframes, and screen mockups
- Preparing User stories, use case diagrams, activity diagrams, and user manuals
- Using Agile/JIRA/Scrum methodologies to manage complex projects and keep track of project status reports
- Responsible for doing retrospective meetings, preparing project closure reports, and taking client signoffs
- Working closely with project managers on the sprint planning meetings
- Ensured that the technical team gets the accurate requirements and validated assumptions during project stages
- Generated and submitted consistent reports to management on completed tasks and development stage
- Updated the clients about the project status on a regular basis and showed up demos of the status if required.
IT Help Desk Officer
WHSmith
Woolloomooloo, NSW
10.2020 - 02.2022
- Improved user experience of retail employees' by efficiently resolving IT issues and providing timely support.
- Streamlined help desk processes for faster ticket resolution and increased productivity.
- Diagnose and resolve technical issues related to the point of sale (POS) system, ensuring seamless functionality and addressing hardware or software discrepancies to maintain an efficient and reliable POS environment.
- Providing timely and effective support to end-users via phone, email, or in person to address technical concerns and inquiries.
Retail Assistant/Assistant Store Manager
7 Eleven Store
North Ryde, NSW
09.2018 - 10.2020
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced inventory accuracy by conducting regular audits and forecasting future sales.
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced inventory accuracy by conducting regular audits and forecasting future sales.
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
Help Desk Support Representative
Amazon.com
03.2017 - 02.2018
- Handling customer queries/issues to assist with product refunds, order cancellations, or replacements
- Managed high call volume with exceptional time management skills, minimizing customer wait times
- Creating a ticket and escalating it to the technical support team for the issue to be resolved
- Minimizing order cancellation and assisting delivery persons in delivering parcels
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Streamlined communication with clients for improved service experiences and increased loyalty.
Education
Entry Certificate in Business Analysis Training Bootcamp - Information Technology
ECA
Parramatta, NSW05.2024
Professional Year Program - Information Technology
The William Light Institute Sydney
Barrack St, Sydney NSW 200008.2022
Master of Technology - Information Technology
Federation University Australia
Sydney, NSW07.2020
Bachelor of Business Administration - Business Administration and Management
Osmania University
Hyderabad, India07.2018
Skills
- User Acceptance Testing
- Business Process Improvement
- Requirements Gathering
- Agile Methodologies
- Problem-Solving
- Data Analysis
- StakeHolder Management
- As-Is-To-Be Analysis
- Gap Analysis & Feasibility Analysis
- Understanding Business Process
- Activity Diagrams
- Backlog Management
Projects
NOOS Technologies, 02/2020, 07/2020, Creating a self-serviceable analytics dashboard, Dashboard and Application Launch Tester, Trello, GitHub, MySQL, Python Charm, ERD diagrams, MS Excel for formatting CSV files, Analyze and design a self-serviceable analytics dashboard. Users may be able to create a graphical and visual representation of alphabetic and numeric data. Setting up the backend database management system. The user must be able to upload data in a CSV file format into the system., Developed analytics dashboard successfully and delivered it to the client.
Tools
Power BI, advanced MS Office – MS Excel, MS Access, Axure, Knowledge of Jira, Confluence, Microsoft Visio, Tableau, Trello, Lucid Charts, Hands-on Salesforce, ITSM systems, Team viewer, Miro
Timeline
Business Analyst Intern
ICT Global Technologies & Services
02.2022 - 07.2022
IT Help Desk Officer
WHSmith
10.2020 - 02.2022
Retail Assistant/Assistant Store Manager
7 Eleven Store
09.2018 - 10.2020
Help Desk Support Representative
Amazon.com
03.2017 - 02.2018
Entry Certificate in Business Analysis Training Bootcamp - Information Technology
ECA
Professional Year Program - Information Technology
The William Light Institute Sydney
Master of Technology - Information Technology
Federation University Australia
Bachelor of Business Administration - Business Administration and Management
Osmania University