Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syed Ahsan Abid

Rouse Hill,NSW

Summary

Experienced IT professional with 17+ years in Telecommunications BSS/OSS architecture. Specializes in BSS and OSS systems, including Fulfilment, Provisioning, Product Catalogue, Order Care/Fulfilment, and SaaS Brokerage. Skilled in end-to-end technical analysis, solution design, and support, ensuring alignment with business needs and network security.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Solution Designer OSS

Optus
11.2019 - 12.2023
  • Perform lead role in the development lifecycle of large and complex projects from the initial scoping, devising and documenting high level design and detailed technical solutions, reviewing all stages of testing and managing the deployment of the solution into production.
  • Ensure solutions conform to the strategic domain roadmap and adhere to the standards set by the Solution Review Board.
  • Technical expertise support for OSS services as well as vendor liaison regarding both problems and future enhancements.
  • Liaise with business and business analyst to understand the requirements and translate them into a technical design covering the requirements in implement new platforms and changes to existing platforms in OSS.
  • Work with Project Managers, Business Analysts, other Solution designers & Architects to deliver projects.
  • Work closely with different technical groups and SME’s to fulfil e2e solution objective.
  • Provide consultancy and advice of solution options for Business problems.

Senior Solution Architect

Etisalat UAE
03.2017 - 08.2019
  • Led the definition and development of comprehensive system architectures for telecom solutions, ensuring alignment with business objectives and scalability.
  • Developed architectural blueprints outlining the structure, components, and interactions of complex systems.
  • Played a pivotal role in making high-level design decisions, considering factors such as system integrations, scalability, performance, and security.
  • Evaluated and selected appropriate technologies and frameworks to meet architectural goals.
  • Lead the end-to-end design and development of solutions for projects within BSS & OSS.
  • Provided strategic guidance to development teams, ensuring adherence to established architectural principles and best practices.
  • Designed architectures with a focus on scalability and performance optimization, ensuring that solutions meet both current and future business demands.
  • Drive continuous improvement in solution design processes and methodologies. Foster an environment that encourages innovation and the adoption of new technologies.
  • Identified and addressed potential architectural risks early in the project life cycle, minimizing the impact on project timelines and outcomes.
  • Conducted risk assessments and implemented mitigation strategies as part of the architectural planning process.
  • Produced clear and concise architectural documentation, including high-level design documents, architectural diagrams, and guidelines for development teams.

Tech Lead

Etisalat UAE
11.2014 - 02.2017
  • Understanding customer and business requirements and initiatives for Mobile consumer/enterprise products and translating those into a design and models that satisfies business requirements & end customer user experience and expectations by creating product and service blueprints.
  • Responsible for Configuration of Catalogue Products, Product Offers, Production Specification, Customer Facing Resources/Services and Resource Facing Resources/Services.
  • Configuration of Fulfilment Configuration Specification (FCS) for Product Offerings (PO) through Order Care, TIBCO and Oracle ASAP for provisioning on all the network elements.
  • Customization of Fulfilment Configuration Specification (FCS) for Product Offerings (PO) using Enterprise Integration (apache camel, drools) and workflow to ensure service assurance. The order closure provides the details of success or rollback. Thus providing intelligence to resolve the issues easily by pin-pointing the exact point of failure if any.
  • Development and Delivery of Product Catalogue Configurations and rules. Configuration of Product offering pricing along with or without tax and pricing rules.
  • Analysing and providing effort estimations, offering, risk analysis & mitigation for Mobile/Fixed consumer & enterprise products and solutions.
  • Identify service gaps, adapt to changing technology and take proactive initiative that drives results demonstrating creativity, flexibility, process improvement in consumer and enterprise products, product development process, lifecycle management, product reusability and create stakeholder and customer satisfaction within the agreed timelines and budget.
  • Support settlements and dispute resolution with partner/providers.

Service Engineer

DU Telecom,U.A.E
08.2013 - 09.2014
  • O&M and support Ericsson MSDP and Customer Portal & Integrate new products and services on this solution and ensure fulfilment of high quality end-to-end (e2e) services to customers.
  • Report regularly on system and service performance against key quality and availability targets.

MSDP Engineer

DU Telecom,U.A.E
07.2011 - 07.2013
  • Support and maintain Value Added Services platforms (Content Management System & Portal with back-end MSDP and front-end portal by ICON Mobile) to ensure very high levels of service delivery and availability.
  • Expand the capacity of the system to keep up with rapid growth.
  • Work closely with the Platform vendor and negotiate with vendor to ensure fixes and releases are delivered in a low impact manner.
  • Report regularly on system and service performance against key quality and availability targets.

Executive Value Added Services IT

Warid Telecom
04.2006 - 06.2011
  • Communicate with commercial functions (business units) in order to present technical capabilities and increase the awareness about the possibility of introducing new revenue generating services.
  • Develop short-term operational action plans for introduction of new VAS and implement those according to the quality, price and time specification.
  • Evaluate from technical perspective whether particular Value Added Service should be developed, implemented in-house, or outsourced to external provider.
  • Deploy of Oracle OCSG which is API exposure platform with expansive API management capabilities to manage the entire API life-cycle enabling enterprises and CSPs to accelerate internal development, engage with partners and monetize assets.
  • Participate in requirement gathering & analysis; architecture and system design and integration with post-paid billing system and different nodes of IN (EMM, EMA, MINSAT, AIR etc.) and VAS Nodes (SMSC, MMSC, USSDC); design review and code review; project co-ordination and its related activities.

Education

Master of Science - Computer Science

University of Central Punjab
Lahore
2007

Bachelor of Science - Computer Science

Hamdard University Karachi, Islamabad Campus
Islamabad
2004

Skills

  • End-to-End Solution Architecture & Design
  • Application Integration
  • Telecom Protocols
  • BSS & OSS Fulfillment & Provisioning
  • Product Catalogue & Production Modelling
  • Order Care/Fulfillment
  • Orchestration
  • API Gateway
  • Integration with Ericsson Charging System
  • Integration with Ericsson Mediation System
  • Java, J2EE, Spring, Springboot, Hibernate
  • Webservices SOAP & REST
  • Apache Frameworks (Camel, ActiveMQ, Kafka, CXF)
  • SAAS
  • AWS
  • Parlay-X (Parlay Extended), ONE API
  • Docker, PODMAN
  • SOA, Microservices
  • HAPROXY
  • Devops tools

Certification

AWS Certified Solutions Architect – Associate
AWS Certified Developer - Associate
Professional Scrum Master
TOGAF 9

Timeline

Solution Designer OSS

Optus
11.2019 - 12.2023

Senior Solution Architect

Etisalat UAE
03.2017 - 08.2019

Tech Lead

Etisalat UAE
11.2014 - 02.2017

Service Engineer

DU Telecom,U.A.E
08.2013 - 09.2014

MSDP Engineer

DU Telecom,U.A.E
07.2011 - 07.2013

Executive Value Added Services IT

Warid Telecom
04.2006 - 06.2011

Master of Science - Computer Science

University of Central Punjab

Bachelor of Science - Computer Science

Hamdard University Karachi, Islamabad Campus

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