Syed Ghazanfar Ali Quadri
Clyde North,VIC
Summary
Detail-oriented, organized and meticulous employee with desire to take on new challenge. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
IT SUPPORT ENGINEER
IBEX Global - The Resource Group
09.2022 - 04.2023
- Deploy and Maintain Standard support procedures and other documentation as required to ensure support, availability and continuity of IT Service with agreed SLA’s and KPI’s.
- Manage over 500+ users in ITIL service environment.
- User acceptance testing of multiple new campaigns on-boarding.
- Used remote login tools i.e., ManageEngine desktop central, Remote desktop to assist users with technical issues.
- Management and deployment through Window Deployment Server.
- Vulnerability fixation as per PCI scope.
- Served as first point of contact for incoming technical service calls and emails.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Looking after WAH (Work at home) department, which deals with IT assists, internet devices and provide virtual assistance to nearly 600 users.
- Installed and performed minor repairs to hardware or peripheral equipment.
Content Writer
Self Employed Writer
09.2020 - 08.2022
- Followed style guidelines and writing project parameters to produce on-target deliverables
- Referenced credible sources for stories and reports
- Drafted posts and comments to engage audiences on social media platforms
- Researched topics using multiple sources for writing inspiration and information
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Customer Service Representative
AION Cars
05.2018 - 02.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Consulted with customers to resolve service and billing issues
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Master of Science - Information and Communication Technology
Latrobe University
12.2016
Bachelor of Science - Software Engineering with Multimedia Technology
Limkokwing University of Creative Technology
Malaysia12.2013
Skills
- Windows 10/11 Support
- Windows Deployment Server
- ManageEngine Desktop Central
- Sentinel Antivirus Management
- Jira ticketing system
- Office 365
- PDQ Server
- MS Active Directory
- Citrix and AWS workspace support
- PC Component Diagnostics
- Data Recovery
- System Performance Assessments
Timeline
IT SUPPORT ENGINEER
IBEX Global - The Resource Group
09.2022 - 04.2023
Content Writer
Self Employed Writer
09.2020 - 08.2022
Customer Service Representative
AION Cars
05.2018 - 02.2020
Master of Science - Information and Communication Technology
Latrobe University
Bachelor of Science - Software Engineering with Multimedia Technology
Limkokwing University of Creative Technology
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