Yamini Boppudi
Airport Road, Brooklyn Park,SA
Summary
Dedicated and customer-focused IT support Engineer with hands-on experience providing technical support across Windows and macOS environments. Skilled in troubleshooting hardware, software,and basic networking issues, with strong working knowledge of Active Directory, Office 365, and SCCM. Proven ability to resolve user issues efficiently, support remote and on-site environments, and ensure smooth IT operations. Strong communicator with a proactive attitude.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Arvensys Technologies
10.2023 - Current
- Troubleshoot basic hardware issues (desktop, laptop, printers, scanners, etc.) and provide software support (Windows, MS Office, VPN, email, browsers).
- Assist with account/password issues (Active Directory resets, Outlook, etc.).
- Log, track, and resolve tickets in ITSM tools (ServiceNow, JIRA, etc.).
- Escalate complex issues to L2/L3 teams when needed.
- Troubleshoot LAN/Wi-Fi,VPN,and remote access issues.
- Support basic IP and DNS troubleshooting and install and configure desktops, laptops, and standard applications.
- Maintain records of hardware/software assets. and assist with inventory and device handovers.
- Provided professional and timely support and also communicated solutions clearly to non-technical users.
- Logged, tracked, and resolved incidents using ServiceNow in alignment with SLA timelines.
- Managed user accounts and permissions via Active Directory, including password resets, group policy checks, and profile creation.
- Set up and configured desktop and laptop systems, including software installations, printer setup, and network connectivity.
- Deployed updates and software packages through Microsoft SCCM, ensuring compliance with internal patching schedules.
- Assisted with network troubleshooting — IP address conflicts, DNS lookups, and basic DHCP checks
Education
Bachelor of Technology - Electrical And Electronics Engineering
Nagarjuna University
Guntur04-2019
Skills
Windows 10/11 Support
macOS Troubleshooting
Microsoft Office 365 Administration
Active Directory (User & Group Management)
SCCM (Software Deployment & Imaging)
Basic Networking (TCP/IP, DNS, DHCP)
VPN Configuration (eg, Cisco AnyConnect, FortiClient)
Printer & Peripheral Support
Remote Desktop & Remote Support Tools (RDP, TeamViewer, AnyDesk)
Ticketing Systems (ServiceNow, JIRA, Zendesk)
Hardware Troubleshooting (Desktops, Laptops, Mobile Devices)
Email Setup & Troubleshooting (Outlook, Exchange Online)
Mobile Device Management (Microsoft Intune, basic)
Timeline
IT Support Engineer
Arvensys Technologies
10.2023 - Current
Bachelor of Technology - Electrical And Electronics Engineering
Nagarjuna University