Dedicated and customer-focused IT support Engineer with hands-on experience providing technical support across Windows and macOS environments. Skilled in troubleshooting hardware, software,and basic networking issues, with strong working knowledge of Active Directory, Office 365, and SCCM. Proven ability to resolve user issues efficiently, support remote and on-site environments, and ensure smooth IT operations. Strong communicator with a proactive attitude.
Windows 10/11 Support
macOS Troubleshooting
Microsoft Office 365 Administration
Active Directory (User & Group Management)
SCCM (Software Deployment & Imaging)
Basic Networking (TCP/IP, DNS, DHCP)
VPN Configuration (eg, Cisco AnyConnect, FortiClient)
Printer & Peripheral Support
Remote Desktop & Remote Support Tools (RDP, TeamViewer, AnyDesk)
Ticketing Systems (ServiceNow, JIRA, Zendesk)
Hardware Troubleshooting (Desktops, Laptops, Mobile Devices)
Email Setup & Troubleshooting (Outlook, Exchange Online)
Mobile Device Management (Microsoft Intune, basic)