Syed Shujaat Hussain
Melbourne,VIC
Summary
Skilled Service Desk Analyst with relevant experience in managing and resolving service desk issues, optimizing user operations and bolstering system efficiency. Strong technical acumen combined with exceptional problem-solving skills aid in the prompt identification of system glitches to minimize downtime. Proven track record of improving customer satisfaction through timely resolution of IT issues and offering insightful solutions. Notable abilities include strong communication, teamwork, and adaptability in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Analyst
SimpleBiz
Melbourne, VIC
06.2024 - Current
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Troubleshot and resolved hardware, software, network, and peripheral device problems.
- Provided first-level technical support to customers with IT related issues.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Assisted users with installation of new applications or software updates as needed.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
IT Systems and Support Intern
Carlton Football Club
Melbourne, VIC
03.2024 - 05.2024
- Providing technical assistance to users who are experiencing issues with their hardware, software, or network connectivity.
- Creating, monitoring, and resolving the tickets to track progress, and ensure they are addressed in a timely manner.
- Troubleshooting problems, diagnosing issues, and providing solutions, either remotely or in person.
- Helping with the setup, maintenance, and repair of computer hardware, such as desktops, laptops, printers, and peripherals.
- Assisting in the development of user training materials and documentation.
- Keeping track of all IT assets owned by the organization, and warranty information for IT assets, to ensure timely repair and replacement when needed.
- Assisting with IT projects as needed, which include tasks such as asset management, documentation, and project coordination.
Education
Master's Degree - Information Technology
La Trobe University
Melbourne, Victoria06.2024
Bachelor of Science - Computer Science
University of Central Punjab
Lahore, Punjab03.2022
Skills
- Technical support
- Active Directory management
- Office 365 administration
- Autotask Ticketing System
- Proofpoint administration
- Asset management proficiency
- VPN configuration and support
- IT customer service
- Interpersonal communication
- Networking
Certification
- Introduction to Cybersecurity, CISCO Networking Academy, 2023
- IT Help Desk for Beginners, LinkedIn, 2024
Timeline
Service Desk Analyst
SimpleBiz
06.2024 - Current
IT Systems and Support Intern
Carlton Football Club
03.2024 - 05.2024
Master's Degree - Information Technology
La Trobe University
Bachelor of Science - Computer Science
University of Central Punjab
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