Syed Touhid Ahmed
228 Pitt Street Merrylands ,NSW
Summary
Friendly and reliable individual with experience in retail, hospitality, and customer service. Skilled in working in fast-paced team environments, handling transactions, and ensuring customers feel valued. Brings strong communication, listening skills, and a positive attitude to every role.
Overview
3
3
years of professional experience
Work History
Team Member
Guzman y Gomez
Sydney
04.2026 - Current
- Took customer orders accurately through the drive-thru speaker system.
- Provided friendly and professional customer service.
- Communicated effectively with customers and team members.
- Worked efficiently under pressure during busy periods
Assistant Volunteer
Gema Group
09.2025 - Current
- Prepared event materials, supplies, and volunteer packets for Gema Group programs.
- Supported volunteer coordination for Gema Group community events and service activities.
- Monitored assigned areas to keep volunteer stations organized and ready.
- Communicated updates with vendors, staff, and hosts throughout event setup and execution.
Customer Service Team Member
KFC Restaurant
06.2025 - Current
- Delivered fast, friendly, and accurate service to customers at front counter and drive-through.
- Handled cash, EFTPOS transactions, and order management with efficiency.
- Prepared food and beverages according to KFC quality standards during peak hours.
- Followed health, safety, and hygiene procedures to ensure a safe workplace.
Marketing Project Manager
M/S Alef Enterprise (Family-Owned Business)
06.2023 - Current
- Assisted in planning and managing construction projects.
- Coordinated with clients, contractors, and team members.
- Supported marketing activities to promote construction services.
- Monitored project progress, timelines, and client requirements.
Education
Bachelor of Engineering ( Honours )
Macquarie University
Sydney, NSWSkills
- Customer Service
- Effective Communication
- Teamwork
- Leadership
- Project Coordination
- Problem Solving
- POS Operation
- Organisation
- Multitasking
- Time Management
- Adaptability
- Attention to Detail
- Computer Literacy (Microsoft Office, Email)
- Interpersonal Skills
- Active Listening
- Physical Stamina
Languages
- English
- Bangla
- Hindi
Timeline
Team Member
Guzman y Gomez
04.2026 - Current
Assistant Volunteer
Gema Group
09.2025 - Current
Customer Service Team Member
KFC Restaurant
06.2025 - Current
Marketing Project Manager
M/S Alef Enterprise (Family-Owned Business)
06.2023 - Current
Bachelor of Engineering ( Honours )
Macquarie University