Sylvia Lemos

• July 2020 - 2021: Disability Support Worker.

• 2021-2022 - Coordinator.
• 2022 - Current - Team Leader.

Part of a team that maintains the daily running of a 24-hour residential house. Providing a level of care and support to clients. Follow all organizational policies and procedures that reflect participants' support and goal plans. Keep accurate records, files, and administration. Assist with medication, in accordance with legislation, NT Australian standards, and codes of practice. Support and meet NDIS goals, and adhere to cultural beliefs and values. Encourage and assist with personal care, daily living activities, and liaise with external agencies and community groups.

Team Leader Role -

• Provide support to the Ops Manager and Director with rosters, clients' monthly progress reports, and attend stakeholders' meetings.
• Enforced safety protocols throughout work environment in order to protect both employees and clients from harm.
• Coordinated with healthcare professionals to provide comprehensive care for clients.
• Monitored client progress and updated records accordingly.
• Facilitated communication between team members to ensure efficient delivery of services.
• Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.

• Operation Administration Officer/Pallet Controller/Customer Service
• Answered incoming calls and responded to customer inquiries.
• Arriving manifest for inbound linehaul and rail freight.
• Collection and collation of all paperwork from drivers.
• Debrief drivers before and after delivery.
• Reconcile internal and external pallet accounts.
• Provide day-to-day customer service regarding freight tracking.
• Deliveries, freight costs, and line haul movement.
• Daily management of pallet accounts, and reconciliation of invoices from pallet suppliers, weekly.
• Other ad hoc administrative duties, as required.

• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Administered medication as prescribed and maintained accurate records of clients' medication schedules.
• Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
• Administered medication according to company guidelines whilst monitoring its effectiveness.