Sylvia Ziaka
Beveridge,Vic
Summary
Outgoing and friendly worker/receptionist, who delivers customer service and administrative excellence in many facets of online support and public interaction. Excels in time management and scheduling. Very eager to learn and grow.
Overview
4
4
years of professional experience
Work History
Support Team Member
Bunnings Warehouse
Craigieburn, Vic
06.2020 - Current
- Provide excellent customer service
- Checking and keeping up to date with emails
- Giving helpful advice while being easy to understand and friendly
- Resolved customer inquiries in a timely manner
- Offering any alternative solutions if a problem cannot be directly solved
- Assessment of goods to check validity of returns, exchanges and repairs according to Bunnings policy
- Collection and delivery of online orders within a time frame
- Contacting suppliers and tracking orders
- Worked as a receptionist
- Learning and adapting to different positions quickly
- Helping new team members when needed
- Previous knowledge of first aid
- Working with children check
- Has helped organise fundraising events during schooling
Education
VCE Year 12 -
Pascoe Vale Girls College
Pascoe Vale, Vic10.2023
Skills
- Verbal Communication
- Written Communication
- Document Management
- Mail Management
- Telephone reception
- Complain Handling
- Problem Solving
- Task Prioritisation
- Organisation
- Customer Service
- Works Well Under Pressure
- Conflict Resolution
- Teamwork and Collaboration
- Time Management
- Multitasking
Additional Information
Previous knowledge of first aid, Working with children check, Leadership role in organising fundraising events during schooling.
References
Available upon request
Timeline
Support Team Member
Bunnings Warehouse
06.2020 - Current
VCE Year 12 -
Pascoe Vale Girls College
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