Symone Legacion
PERTH
Summary
Detail-oriented administrative professional with a strong background in customer service, team leadership, and office administration. Skilled in managing competing priorities, maintaining accurate records, and delivering exceptional customer support in fast-paced environments. Effective communicator with strong problem-solving and organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Blackwoods
Malaga
02.2026 - Current
- Provided high-quality customer service via phone and email in a fast-paced environment.
- Managed customer enquiries, orders, returns, and account issues accurately and efficiently.
- Maintained and updated customer information across internal systems.
- Resolved customer concerns while maintaining a professional and customer-focused approach.
- Worked collaboratively with internal departments to ensure timely resolution of customer requests.
Store Manager
Signalbrands
Perth Airport
08.2023 - 01.2026
- Managed daily store operations, including administration, reporting, and staff coordination.
- Prepared rosters, managed payroll processes, and maintained employee records.
- Trained, supervised, and supported team members to achieve business objectives.
- Managed inventory, stock control, and ordering processes.
- Handled customer enquiries and resolved escalated issues professionally.
Team Leader
Compass Group
Newman
02.2021 - 07.2023
- Provided administrative support including data entry, reporting, and document management.
- Coordinated staff rosters and assisted with workforce scheduling.
- Maintained accurate records and ensured compliance with company procedures.
- Supervised team members and delegated daily tasks to ensure operational efficiency.
- Liaised with management and staff to support smooth day-to-day operations.
Sales Assistant
H&M
Perth
09.2018 - 01.2021
- Provided exceptional customer service to enhance shopping experience in high-volume retail environment.
- Accurately processed transactions and maintained organized records to support efficient operations.
- Assisted with stock management and inventory control.
- Collaborated with team members to reach operational goals and improve overall store performance.
Education
Balcatta Senior High School
Balcatta , WASkills
- Customer Service Excellence
- Data Entry and Record Management
- Accurate Data Processing
- Microsoft Office
- Email and Calendar Management
- Document Preparation and Filing
- Scheduling and Coordination
- Administration and Office Support
- Telephone and Reception Duties
- Time Management and Prioritisation
- Conflict resolution
- Team Leadership and Training
Languages
English
First Language
Tagalog
Advanced (C1)
C1
Bisaya
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Care Consultant
Blackwoods
02.2026 - Current
Store Manager
Signalbrands
08.2023 - 01.2026
Team Leader
Compass Group
02.2021 - 07.2023
Sales Assistant
H&M
09.2018 - 01.2021
Balcatta Senior High School