Symone Wills
Byron Bay,New South Wales
Summary
i am currently 20 years old and living in byron bay
i successfully completed and obtained my higher school certificate in 2019 attending byron bay high school
i have had many jobs all of which included providing services through interpersonal skills i.e cafe all rounder, manager of retail store
i was the youngest manager in the entire Boardriders company and if that doesn't already say something about my level of maturity i don't know what does
i have am an extremely active person
my hobbies include
- Jujitsu
- Surfing
- tow surfing
- cheerleading
a few of my traits include
Friendly and outgoing
excellent interpersonal communication strengths.
Solid experience processing payments, handling food and meeting customer demands
Overview
7
7
years of professional experience
Work History
Cafe Barista
Brooklet Springs Farm - Locavore
Byron Bay, NSW
09.2021 - Current
- cafe is also half of a organic butcher with an online store
- as a cafe all rounder i am in charge of all of the following operations
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prioritised drink requests while managing interruptions.
- responsible for checking daily shopify orders
- responding to emails
- packing orders
- no pos system so all sales are done manually
Ecommerce Worker
Thrills Co
Byron Bay, NSW
03.2020 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Used Shopify and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
Assistant Store Manager
Boardriders - Billabong
Byron Bay, NSW
09.2021 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Completed detailed daily statistic reports and emails
- Tracked hourly KPI results and imputed results into spreadsheets
- organised the staff rosters
- Completed daily banking procedures
- Maintained general cleaning of the shop
Retail Assistant
Boardriders - Surf Dive Ski
Byron Bay, NSW
05.2019 - 05.2021
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Logged reports, expenses, receipts and sales documents into digital database.
Cafe All Roudner
Macadamia Castle
Byron Bay, NSW
01.2019 - 12.2020
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
Education
High School Diploma -
Byron Bay High School
Byron Bay, NSW10.2019
Skills
- Display Maintenance
- Relationship Building
- Product Advertising
- Shipment Receiving
- Coffee Machine Demonstrations
- Front of House Operations
- Cash Handling
- Accountability and consistency
- great communication skills
Responsible service of alcohol
i sucessfully completed my responsible service of alcohol certificate in 2018
Timeline
Cafe Barista
Brooklet Springs Farm - Locavore
09.2021 - Current
Assistant Store Manager
Boardriders - Billabong
09.2021 - 11.2022
Ecommerce Worker
Thrills Co
03.2020 - Current
Retail Assistant
Boardriders - Surf Dive Ski
05.2019 - 05.2021
Cafe All Roudner
Macadamia Castle
01.2019 - 12.2020
High School Diploma -
Byron Bay High School
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