Syvana Mitchell
Banksia Grove,WA
Summary
Seeking the position where I can offer skills and experience to your organization.
I would like to enhance and further develop my current skills and experience.
Overview
10
10
years of professional experience
Work History
Recruitment Consultant
Mediserve Nursing Agency
East Perth, WA
10.2022 - 06.2023
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Reviewed employment applications to match applicants with job requirements.
- Informed applicants of duties and responsibilities, compensation and benefits.
- Scheduled and conducted new employee on-boarding.
- Contacted all job applicants to inform them of their application status.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Administered employee benefit plans.
Case Manager
Ministry of Social Development
Blenheim, Marlborough, NZ
09.2021 - 09.2022
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Assisted clients in obtaining information regarding benefits and compensations.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Researched and analyzed community needs to determine program directions and goals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Worked with individuals to complete application documents for relevant vocations.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Developed job leads with local companies and organizations.
- Evaluated, documented and organized referrals for clients.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Provided timely interventions by returning phone calls and following up on job leads.
Case Manager
Ministry of Social Development
Te Awamutu, Waikato, NZ
06.2018 - 07.2021
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Assisted clients in obtaining information regarding benefits and compensations.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Researched and analyzed community needs to determine program directions and goals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Worked with individuals to complete application documents for relevant vocations.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Developed job leads with local companies and organizations.
- Evaluated, documented and organized referrals for clients.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Provided timely interventions by returning phone calls and following up on job leads.
Employment Consultant
Communicare
Midland, Fremantle, Cannington , WA
08.2013 - 06.2018
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Developed job leads with local companies and organizations.
- Evaluated, documented and organized referrals for clients.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Provided timely interventions by returning phone calls and following up on job leads.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
Education
Certificate IV - Business Administration
New Zealand Management Academy
Hamilton, NZ2011
Certificate III - Business Administration
New Zealand Management Academy
Hamilton, NZ 2010
Graduate Certificate - Conference & Events Planning
Sir George Seymour
Hamilton, NZ2009
Graduate Certificate - Travel, Tourism & Business
Sir George Seymour
Hamilton, NZ2009
Skills
- Cold Calling
- Client Relations
- Contract Negotiation
- Recruitment
- Strategic Planning
- Organizational Development
- Candidate Sourcing
- Information Protection
- Team Building
- Decision-Making
- Recruitment and Hiring
- Microsoft Office
- Recruitment Management
- Staffing Agency Coordination
- In-Person and Telephone Interviewing
- Willingness to Learn
- Candidate Searching
- Administrative Assistance
- Documentation and Recordkeeping
- Relationship Building
- Reviewing Cases
- Planning Skills
- Employment Matching
- Conducting Assessments
- Job Search Coaching
- Resume Editing
Referees
Available upon request
Timeline
Recruitment Consultant
Mediserve Nursing Agency
10.2022 - 06.2023
Case Manager
Ministry of Social Development
09.2021 - 09.2022
Case Manager
Ministry of Social Development
06.2018 - 07.2021
Employment Consultant
Communicare
08.2013 - 06.2018
Certificate IV - Business Administration
New Zealand Management Academy
Certificate III - Business Administration
New Zealand Management Academy
Graduate Certificate - Conference & Events Planning
Sir George Seymour
Graduate Certificate - Travel, Tourism & Business
Sir George Seymour