James Skouras
Blackburn,VIC
Summary
Focused customer relations professional skilled with 4+ years experience in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Recruitment Consultant
Global 360
11.2024 - Current
- Built a cold fresh desk for external client base completely from scratch, by daily follow ups, calling reception and obtaining contact information to main point of contact for company recruitment.
- B2B setting up client meetings with new and past client relationships i have held from previous roles to grow my desk.
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
Sales Representative (Contract Role)
Northern Meat & Poultry Limited
05.2024 - 11.2024
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
Contract Recruitment Consultant
Consultive
07.2022 - 08.2023
- Company Overview: Melbourne
- Operated and maintained applicant tracking and contract candidate management systems
- Hired employees and initiated new hire paperwork process
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand
- Identified and sourced qualified candidates for open contract positions to meet organisational needs
- Conducted background checks, reference checks and other preemployment screenings, identifying candidates to meet hiring criteria
- Screened and interviewed candidates to evaluate potential employees' qualifications
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates
- Negotiated offers and closed deals to finalize recruitment process and secure best talent
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times
- Created recruitment marketing campaigns to attract and engage potential candidates
- Melbourne
Apprentice Electrician
3D Electrical
09.2020 - 02.2022
- Company Overview: Heidelberg
- Undertaking a apprentice Electrician I was given the responsibility of keeping track of parts and supplies for Jobs
- Planning for new Job starts and what was needed in order to perform the work required Having to work under pressure with deadlines either in a team or alone
- Liaising with clients and potential customers was a major part within our company since we were a small group
- Read and interpreted drawings to provide wiring layouts for new installations
- Replaced and repaired lighting fixtures and electrical control and distribution equipment
- Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes
- Heidelberg
Consultant, Sales Representative (Contract Role)
IAG-CGU Insurance
03.2020 - 09.2020
- Company Overview: Melbourne
- My role within the company consisted of updating and checking clients accounts for refunds and overdue payments, keeping customers up to date with regular price changes and providing quotes on a daily basis for a number of vehicles
- Account management
- Maintaining KPI targets on a weekly basis
- Conversing with customers in a unique and Polite manner
- Making major changes to accounts such as discounts, explanation on price increase
- Emailing customers and doing outbound calls to advise of updates or if a call had been scheduled at a specific time
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Meeting and exceeding sales target to maintain weekly KPI's
- Analyzed problematic areas to provide recommendations and solutions
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Melbourne
Customer Service Representative
Serco Asia Pacific
02.2019 - 03.2020
- Company Overview: Box Hill
- As Customer Service Representative, my job was to handle a variety of enquiries and deal with the longevity of discussions while also being able to produce call quality and not sacrificing customer care regardless of complexity of information
- Regularly managing KPI's to meet required targets and Quality Assessments
- Actioning written requests from clients or Businesses
- High attention to detail and focus
- Assistance in management for both individual's and Business's
- Working within a team environment and learning to assist each other in areas needing excelling
- Ability to adapt conversations and relay information to suit a variety of different personalities and experience
- Multi-Tasking while working in a faced paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Box Hill
Education
Certificate II In Electrotechnology -
Box Hill Institute
09.2020
Year 12 - undefined
Box Hill Senior Secondary
12.2018
Skills
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Decision Making Skills
- Management of Stress
- Networking Skills
- Customer Service
- Key Performance Indicators
- Customer Relationship Management
- Customer Satisfaction
- Sales
- Ability to Multitask
- Adaptability
- Consulting
- Microsoft Office
- Time Management
- Customer Data Management
- Sales Promotion
- Cold Calling Sales
- Customer Account Management
- Generation of Leads
- Recruitment process management
- Marketing
- Cold calling
- Client relations
- New market research
- Candidate sourcing
- Client management
- Contract negotiation
- Salary advice
- Retention management
- Temporary and seasonal employees
- Wages and salary
- Adaptability and flexibility
Languages
English
Greek
Hobbies and Interests
- Snowboarding
- AFL
- Camping
- Travel
- Soccer
- Fitness
Timeline
Recruitment Consultant
Global 360
11.2024 - Current
Sales Representative (Contract Role)
Northern Meat & Poultry Limited
05.2024 - 11.2024
Contract Recruitment Consultant
Consultive
07.2022 - 08.2023
Apprentice Electrician
3D Electrical
09.2020 - 02.2022
Consultant, Sales Representative (Contract Role)
IAG-CGU Insurance
03.2020 - 09.2020
Customer Service Representative
Serco Asia Pacific
02.2019 - 03.2020
Year 12 - undefined
Box Hill Senior Secondary
Certificate II In Electrotechnology -
Box Hill Institute
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