Skills
Summary
Work History
Education
Languages
Generic

Tabassum Iqbal

Granville,NSW

Skills

  • Strong customer service skills
  • Small business operations
  • Planning and execution
  • Business marketing
  • Business development
  • Operations management
  • Vendor relations
  • Fluent in Microsoft Dynamic
  • Effective marketing communication skills
  • Experienced with MS Word, Excel, PowerPoint
  • Skilled in digital marketing strategies
  • Experienced in optimizing web content for search engines
  • Proficient in WHMCS platform

Summary

I am self-motivated Highly organised and independent in nature Share my ideas and visions working with the team members To accomplish project within timelines

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Work History

Small Business Owner

Tabassum Iqbal
03.2021 - 12.2024
  • Oversaw day-to-day operations, ensuring efficient workflow and customer satisfaction.
  • Developed and implemented marketing strategies to increase brand visibility and sales.
  • Managed inventory control systems, optimizing stock levels to meet customer demand.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Analyzed financial reports to identify trends and inform strategic business decisions.
  • Established strong vendor relationships, negotiating favorable terms to enhance profitability.
  • Implemented cost-saving measures that improved overall operational efficiency without compromising quality.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Conducted market research to identify new opportunities for business growth and expansion.

Small Business Owner

Tabassum Iqbal
03.2019 - 03.2021
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
  • Trained new staff on company policies, enhancing team productivity and service quality.
  • Implemented process improvements that reduced wait times during peak hours.
  • Managed inventory levels effectively, minimizing shortages and overstock situations.
  • Coordinated with kitchen staff to ensure timely order fulfillment and accuracy.
  • Analyzed customer service trends to identify areas for operational improvement.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Led weekly team meetings to discuss performance metrics and address challenges.

Assistant Marketing Manager

Group Colleges Australia, Sydney
02.2017 - 12.2018
  • Analyzed market trends and consumer behavior to inform strategic planning and decision-making.
  • Collaborated with cross-functional teams to ensure alignment on marketing initiatives and messaging.
  • Conducted performance analysis of marketing efforts, providing actionable insights for continuous improvement.
  • Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
  • Established strong relationships with key industry influencers, securing valuable partnerships for co-marketing opportunities.
  • Successfully managed multiple vendor relationships including agency partners, freelance designers, and technology providers ensuring timely delivery of assets necessary for marketing initiatives.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
  • Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.

Accounts Assistant (Internship)

KRB Consulting Services, Sydney
01.2016 - 02.2017
  • Prepare journal entries
  • Assist with payroll administration
  • Administer accounts receivable and accounts payable
  • Reconcile and maintain balance sheet accounts
  • Prepare analysis of accounts as requested

Project Coordinator

IT Company
06.2013 - 06.2014
  • Coordinated project schedules and timelines to ensure timely delivery of IT solutions.
  • Facilitated communication between stakeholders and development teams to align project goals.
  • Managed project documentation, ensuring accuracy and compliance with company standards.
  • Implemented process improvements that enhanced workflow efficiency across multiple projects.
  • Led cross-functional teams in the execution of software development initiatives, fostering collaboration.
  • Developed project status reports to inform leadership on progress and risks effectively.
  • Trained junior staff on project management tools and best practices for improved performance.
  • Analyzed project outcomes to identify lessons learned and inform future strategic decisions.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Principal in Kindergarten

Learning Zone School
06.2010 - 05.2014
  • Developed and implemented curriculum enhancements to improve student engagement and academic performance.
  • Led professional development workshops to foster teaching excellence and collaborative practices among faculty.
  • Streamlined administrative processes to increase operational efficiency within school management systems.
  • Cultivated partnerships with community organizations to expand student resources and extracurricular opportunities.
  • Established school-wide initiatives focusing on diversity, equity, and inclusion to create an inclusive learning environment.
  • Directed annual budgeting processes, aligning financial resources with strategic educational goals and priorities.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Monitored student behavior and enforced discipline policies.
  • Cultivated positive relationships between community members, school students, and teachers.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Improved student outcomes by analyzing data and adjusting instructional practices accordingly.

Education

Certificate IV - TAE40116 Certificate IV in Training And Assessment

ILearn Online
Sydney, NSW
06-2021

Diploma - leadership & Management

Orange College
Hobart, TAS
01.2020

Master of Accountancy - Professional Accounting

KOI College
Sydney, NSW
11-2016

MBA - HRM

Virtual University
Sialkot, Pakistn
11-2010

Languages

English
Full Professional
Hindi
Full Professional
Arabic
Limited Working

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Tabassum Iqbal