Tabitha Besterwitch
Bruce,ACT
Summary
Third year student with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled in building customer relationships and understanding customer needs. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scooper & Cake trained
Ben and Jerry
10.2022 - Current
- Responsible for the provision of ice cream products to customers in a friendly manner
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated cakes using colourful icings and piping techniques and mentored new employees on cake decorating techniques
Cinema Worker Trainer
Hoyts
07.2022 - Current
- Supervise an assigned section, fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed training and evaluations for new employees, while also tending to the welfare of my team.
- Provided customer service by selling tickets and merchandise, working our bar and cafe and cleaning cinemas
- Delivered timely information updates to customers regarding scheduling changes or special events taking place at the cinema complex.
Peak trade casual
JB Hi-Fi
10.2023 - 01.2024
- Delivering customer service and technical support to patrons of JB Hi-Fi, both in-person and over the phone
- Maintaining an organized and hygienic store environment, stocking inventory, and processing sales transactions, returns, and exchanges through the use of POS systems
- Team collaboration towards achieving sales targets and customer satisfaction objectives during the Christmas and Boxing Day seasons.
- Built relationships with customers to encourage repeat business.
Volunteer
One meal
06.2018 - 06.2021
- Distributing food to underprivileged individuals in the Blacktown area
- Ensuring that COVID-19 protocols are effectively implemented, particularly during the pandemic.
Volunteer, patrol leader
Girl Guides Australia
08.2013 - 12.2020
- Participated in diverse fundraising activities, including serving at citizenship ceremonies for the Blacktown Council, organizing Cancer Council fundraisers, and participating in Clean Up Australia Day events
- Responsible for organizing and scheduling events for the term as patrol leader, providing guidance and mentorship to junior members in completing badgework.
Education
Bachelor of Art History and Curatorship -
Australian National University
Canberra 07.2024
High school diploma -
Marian Catholic College, Kenthhusrt
Skills
- Customer service skills
- Self Motivated
- Communication skills
- Collaboration and teamwork
- Ability to plan and organize
- Google sheets
- Problem-solving skills
- POS terminal operations
- A desire to learn new skills and knowledge
- Attention to detail
- Creative thinking and innovation
Accomplishments
- Hoyts Belconnen above and beyond award -2023
- Hoyts Belconnen trainer of the year - 2023
- Hoyts Belconnen crew member of the month - April 2023
- Hoyts Belconnen crew member of the month - October 2022
- 2021 HSC distinguished achievers list
Awards
- Hoyts Belconnen above and beyond award - 2023
- Hoyts Belconnen trainer of the year - 2023
- Hoyts Belconnen crew member of the month - April 2023
- Hoyts Belconnen crew member of the month - October 2022
References
- Mikayla Bryant, Former Manager (Hoyts Belconnen), Miki_vdS@hotmail.com
- Ashithra Aloysius, Choir coordinator (Mary queen of the family parish), 0416 861 976, ashaloy@gmail.com
Certification
- Working with vulnerable peoples check
- ACT RSA
Timeline
Peak trade casual
JB Hi-Fi
10.2023 - 01.2024
Scooper & Cake trained
Ben and Jerry
10.2022 - Current
Cinema Worker Trainer
Hoyts
07.2022 - Current
Volunteer
One meal
06.2018 - 06.2021
Volunteer, patrol leader
Girl Guides Australia
08.2013 - 12.2020
Bachelor of Art History and Curatorship -
Australian National University
High school diploma -
Marian Catholic College, Kenthhusrt