Tahir Aftab
Sorell,Australia
Summary
Dedicated Support Worker with expertise in personal care assistance, emotional support, and safety protocols. Proven ability to implement effective care plans and track client progress, ensuring a secure and inclusive environment. Compassionate professional skilled in facilitating in-home support for clients with diverse needs. Strong communication and collaboration abilities enhance teamwork with healthcare professionals. Committed to delivering personalized care while prioritizing client safety and wellbeing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Mosai Support Services
Hobart, Tasmania
06.2024 - Current
- Facilitated in-home and community support for NDIS clients with diverse physical and cognitive needs.
- Assisted clients with personal care, mobility, transportation, and social engagement.
- Tracked client progress and communicated concerns to case managers promptly.
- Established a secure, respectful environment promoting inclusivity among clients.
- Collaborated with healthcare professionals to create personalized care plans.
- Monitored client wellbeing and reported changes to the support team efficiently.
- Implemented safety protocols ensuring a secure environment for all clients.
Customer service officer
Secure Parking
Hobart, Australia
01.2017 - Current
- Updated customer deals and offers to enhance service engagement.
- Coordinated administrative tasks to optimize parking operations.
- Processed customer inquiries, resolving issues promptly and professionally.
- Maintained accurate transaction records and daily operational logs.
- Collaborated with team members to improve service delivery at parking facilities.
- Implemented office systems to streamline workflows and enhance communication.
- Conducted audits of administrative processes to ensure policy compliance.
- Generated reports using advanced data management software.
Customer Service Representative
British Petroleum Petrol Station
melbourne, VIC
01.2013 - 01.2017
- Trained new employees on customer service protocols and operational procedures.
- Processed customer transactions efficiently while managing cash register operations.
- Assisted customers with inquiries regarding fuel, product selection, and service options.
- Resolved customer complaints promptly to ensure positive service experiences.
- Conducted safety checks on equipment and facilities to maintain compliance with standards.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Collaborated with team members to uphold cleanliness and organization of the station.
- Prepared end-of-month reporting and maintained reconciliation of general ledger.
Education
Diploma - Leadership and Management
Royal Gurkhas Institute of Technology
Hobart, Tasmania01.2018
Masters - Professional Accounting
Federation University
Melbourne, Australia01.2016
Skills
- Personal care assistance
- Medication management
- Meal preparation and feeding
- Mobility support
- Emotional support and companionship
- Incident reporting
- Safety awareness
- Communication skills
- NDIS and aged care knowledge
- Client assessment and care planning
- Safety protocol implementation
- Data management
- Team collaboration
- Problem solving
Certification
- International English Language Testing Services, Australia
- Pearson Test of English Academic
Training
Basic Life Support / First Aid Support Training, Austwide Institute of Training, Melbourne, Australia
References
It will be furnished on demand
Timeline
Support Worker
Mosai Support Services
06.2024 - Current
Customer service officer
Secure Parking
01.2017 - Current
Customer Service Representative
British Petroleum Petrol Station
01.2013 - 01.2017
Diploma - Leadership and Management
Royal Gurkhas Institute of Technology
Masters - Professional Accounting
Federation University