Tahlia Bergsma

Cafe Worker

Espresso One

Albany , Western Australia

09.2022 - 12.2023

Cleaned tables in the dining area before and after customer seating.
Received payment from customers, processed credit card transactions, and issued change or receipts.
Stocked service areas with napkins, utensils, condiments, and other supplies.
Adhered to health and safety regulations when handling food items.
Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
Managed cash register operations efficiently and accurately.
Restocked shelves with merchandise throughout the day as needed.
Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
Rang up orders on cash register to process cash, credit card and personal check payments.
Interacted pleasantly with customers and offered assistance to find needed items.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Operated industrial dishwasher to wash glassware and utensils.
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
Investigated and resolved customer complaints concerning food quality and service.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained safe food handling practices to prevent germ spread.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Processed payments on cash register and counted back bills and change to patrons.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Scrubbed and polished counters to remove debris and food.
Tailored orders to address customer allergies and gluten concerns.
Directed patrons to restrooms and other amenities within facility.

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Cafe Worker

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Cafe Worker

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