Tahlia Duggan
Ferndale,Australia
Summary
Organised and reliable administration and customer service professional with extensive experience in reception, team leadership, staff training, and high-volume client environments. Currently working as a Medical Reception Team Leader, with a strong background in staff management, administration and front-facing client service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist Team Leader
Perth Cardiovascular Institute
02.2025 - Current
- Lead and support reception and administrative staff in daily operations
- Conduct staff training, onboarding, and performance support
- Manage front desk workflows, scheduling, and patient service coordination
- Develop training guides and internal reference documentation
- Handle escalated enquiries and conflict resolution professionally
- Ensure accurate administrative processes and high-quality client service
Hospitality Supervisor
Brass Monkey Hotel
Northbridge
07.2023 - 01.2025
- Supervised bar operations in a high-volume hospitality environment
- Managed staff coordination and shift leadership responsibilities
- Delivered high-level customer service in a fast-paced venue
- Maintained compliance with RSA and venue safety procedures
- Handled cash, POS systems, and general venue administration tasks
- Supported team performance across service and operational duties
Manager
Strike X Holey Moley Carousel
08.2021 - 07.2023
- Supervised staff across multiple entertainment and hospitality departments
- Managed daily operations including reception, bookings, and customer flow
- Maintained operational reporting and basic administrative records
- Supported maintenance and troubleshooting of venue equipment
- Assisted with compliance, safety, and venue procedures
Teaching Aide (University Practicum)
North Harrisdale Primary School
05.2022 - 05.2022
- Delivered supervised whole-class lessons and small group instruction
- Assisted in planning and implementing learning activities
- Supported classroom administration and student engagement
- Maintained classroom organisation and behavioural support
Education
Bachelor of Education - Primary Education
Curtin University
Certificate IV - Education Support
Fremantle Education Centre
Year 12 Completion -
Rossmoyne Senior High School
Skills
- Office administration and reception operations
- Staff supervision and training
- Client service and conflict resolution
- Scheduling and front-desk coordination
- Data entry and record management
- Microsoft Office
- Excel
- General computer systems
- High-volume, fast-paced workload management
- Compliance and workplace safety standards
Qualifications And Licenses
- Working With Children Check
- WA Police Clearance
- RSA (Responsible Service of Alcohol)
- Approved Manager's Card
- AHA COVID Safety Certificate
- AHA COVID Officer Certificate
Timeline
Medical Receptionist Team Leader
Perth Cardiovascular Institute
02.2025 - Current
Hospitality Supervisor
Brass Monkey Hotel
07.2023 - 01.2025
Teaching Aide (University Practicum)
North Harrisdale Primary School
05.2022 - 05.2022
Manager
Strike X Holey Moley Carousel
08.2021 - 07.2023
Bachelor of Education - Primary Education
Curtin University
Certificate IV - Education Support
Fremantle Education Centre
Year 12 Completion -
Rossmoyne Senior High School