Tahlia Falce
Bacchus Marsh,Victoria
Summary
Enthusiastic retail worker with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
*Sup-Front-End Supervisor
Woolworths Group
01.2024 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
*SUP -Front End-Self Checkout
Woolworths
Rosenthal , Victoria
11.2023 - 01.2024
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helping resolve customer complaints in a professional manner.
- Answered phone calls to assist customers with questions and orders..
- Boosting. customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with self-checkout machine operations.
- Built relationships with customers and community to promote long term business growth.
Fresh Convenience Team Member
Woolworths
Sunbury , Victoria
03.2023 - 11.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in receiving, stocking and distribution of merchandise.
Pet Sitter
Self Employed
Sunbury, Victoria
01.2021 - 02.2022
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Developed long-term relationships with clients and bonded with animals through regular contact..
- Following special diets and regular medication administration schedules as well as maintained regular feed schedule.
- Played with dogs and cats to maintain socialization and develop bonds.
Education
Diploma of Equitation Science - Equine Science
Equine Science International
Tuerong VIC Barista Training -
Barista Training School Melbourne
Melbourne Victoria Skills
- Customer Service, communication and support
- Cooperative Attitude
- Creative Thinking
- Team Leadership
- Training and Mentoring
- Work Planning and Prioritization
- Problem-Solving
- Punctual and Reliable
- Flexible and Adaptable
References
- SUP-FRESH manager woolworths.
- Kath McRae (+61 0448 483 704 )
- SUP-FRONT END Manager,
- Shalu Bala (+61 490 743 698)
Timeline
*Sup-Front-End Supervisor
Woolworths Group
01.2024 - Current
*SUP -Front End-Self Checkout
Woolworths
11.2023 - 01.2024
Fresh Convenience Team Member
Woolworths
03.2023 - 11.2023
Pet Sitter
Self Employed
01.2021 - 02.2022
Diploma of Equitation Science - Equine Science
Equine Science International
Barista Training -
Barista Training School Melbourne
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