Tahlia Harrak
Seaford,Victoria
Summary
Thank you for taking a look at my resume. I have been a devoted and enthusiastic store
manager who is passionate about the industry— mainly where customer service and
operations of the business are concerned.
I am currently working as a store manager for a flagship and hybrid store (Women’s,
kids and mens) and am looking for a change in in career and establish a different
pathway for myself by becoming apart of an organisation that promotes growth,
development and creates positivity within its community.
My skills include managing a large team of up to 38 staff members, multiple site
management, customer service, strategic planning to seasonal fluctuations, conflict
resolution, training/mentoring and developing staff, working under time constraints,
rosters, administrative management and tasks, hiring and exiting staff.
My degree in business and E-commerce has taught me how to manage, design and
develop business documents. Manage risks, undertake project work, manage
meetings, develop workplace policies and procedures, sustainability plans, social
media marketing and management as well as E-commerce businesses ; e-business
strategies, planning e-marketing communications etc.
I am a fast learner and believe I can positively impact your business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flagship Store manager
Decjuba
06.2022 - Current
- Responsibilities Include: Managing a team of 35+, Rosters, Working to targets ad KPI'S, Working under time constraints, Strategic planning to seasonal fluctuations, Conflict resolution, Visual merchandising, Training and developing of staff, Wage control- managing productivity (budget vs
- Hours scheduled), Budgeting: Daily, weekly, monthly, yearly
Professional Nanny
Mybabysitter.com.au
Melbourne
05.2016 - Current
- Looking after new borns and children/teens up until the age of 16
- Cleaning and household duties
- School/ after school activities
- Creating a healthy and fun enviroment
- Educational activities
- Cooking meals and preparing school lunch
- Experience with type 1 diabetics, food allergies and learning difficulties
Cluster Manager
Elm Life-style
11.2021 - 06.2022
- Responsibilities include: Managing a team of 14+, Rosters and wages, Visual merchandising, Store budgets, Hiring staff, Organising and ordering stock for stores, Administration and mailing, Cash handling, Opening and closing of the business, Initial store set up, Customer service, Problem solving
Assistant store manager
Decjuba
05.2019 - 11.2021
- Responsibilities Include: Managing the team, Rosters, Visual merchandising, Budgets in store; daily, weekly, monthly, yearly, Emailing, Cash handling, Stock control, Customer Service; interacting and styling customers, Stocktake processing, Opening and closing the business
Administrative assistant (Temp contract)
Hi smile Dental
01.2019 - 07.2019
- Responsibilities include: Booking and rescheduling appointments, Calling clients and following up on their aftercare, Emailing, Cash handling, HICAPS Machine operations, Customer enquiries and services, Use of programs; Microsoft excel etc.
Administrative assistant
Graem-Powell Mazda
10.2016 - 07.2017
- Responsibilities include: Booking and rescheduling appointments, Customer focus and orientated, Data entry, Scanning and filling, Excellent time management & multi-tasking skills, Attention to detail, Client calls, emails, enquiries & correspondence, Proficient use of IT programs; Microsoft excel etc.
Education
Diploma of Business and E-Commerce (BSB50215) -
TAFE NSW
01.2018
VCE Certificate -
Lighthouse christian college
01.2016
Schooling -
St Anthony's coptic orthodox college
01.2012
Skills
- Store operations
- Strategic leadership
- Team Management
- Tech-savviness
- Customer Service
- Store Merchandising
- Friendly and Positive
- Multitasking and Organization
- Problem-Solving
- Team leadership and coaching
- Team motivation
- Team Leadership
- Strategic thinker
- Customer Service Management
- Retail Inventory Management
- Relationship building and management
- Customer Relations
- Operational Efficiency
- Goals and performance
- Training and mentoring
- Team Building and Leadership
- Flexible Schedule
- Store displays
- Cash Management
- Leadership Development
- Store Opening and Closing
- Work Planning and Prioritization
- Customer Response
- Employee Training
- Outstanding communication skills
- Accurate money handling
- Recruitment and hiring
- Operations Management
- Team Development
- Staff Management
- Documentation And Reporting
- Payroll Management
- Retail Merchandise Quality Standards
- Loss Prevention Procedures
- Inventory Management
- Staff Supervision
- Recruiting and Hiring
- Inventory Control
- Effective leader
- Decision-Making
- Teamwork and Collaboration
- Report Generation
- Program Administration
- Security System Monitoring
- Budget Administration
- Pricing Strategies
- Financial operations management
- Promotional planning
- Loss Prevention
- Vendor Management
- Partnership Building
- Sales Coaching
- Mathematical Aptitude
- Systems and software expertise
- Budget Development
- Revenue Generation
- Employee Terminations
- Database Management
- Talent Recruitment
- Product Merchandising
- Competitor Monitoring
- Sales Analysis
- Special Events
- Hourly shift management
- Inventory Oversight
- Advertising and marketing
- Sales Promotions
- Order Management
- Root Cause Analysis
- Supply Ordering
- Marketing and Promotions
- Culture development
- Sales expertise
- Merchandise planning
- Process Improvements
- Personnel development
- Shift Scheduling
- Operations Oversight
- Leading Staff Meetings
- Risk Management
- Program implementation
- POS Systems
- Policies and Procedures
- Sales professional
- Performance Reviews
- Operations
- Maximizing profitability
- Employee Scheduling
- Sales Strategies
- Project Management
- Bank deposit procedures
- Bank and Safe Deposits
- Accurate Cash Handling
- Delegating Work
- Opening and closing procedures
References
- Abbey O'Connell, 0438 884 944
- Eve Walker, 0455 555 408
Certification
WWCC
First aid qualified
Timeline
Flagship Store manager
Decjuba
06.2022 - Current
Cluster Manager
Elm Life-style
11.2021 - 06.2022
Assistant store manager
Decjuba
05.2019 - 11.2021
Administrative assistant (Temp contract)
Hi smile Dental
01.2019 - 07.2019
Administrative assistant
Graem-Powell Mazda
10.2016 - 07.2017
Professional Nanny
Mybabysitter.com.au
05.2016 - Current
Diploma of Business and E-Commerce (BSB50215) -
TAFE NSW
VCE Certificate -
Lighthouse christian college
Schooling -
St Anthony's coptic orthodox college