Tahlia-Maree Cocking
Oakhurst,NSW
Summary
I am experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Causal Event Staffing
ACESgroup
01.2022
- Customer Service
- Serving Drinks
- Register and EFTPOS and Cash Handling
Barista/Bar Attendant
Rooty Hill RSL
01.2013
- Taking orders, making coffees, and serving drinks
- Customer servicing
- Handling cash
Barista
Reflections Café
01.2012
- Making coffees
- Customer service
- Handling cash
- Clearing tables
Staff Member (Short-Term Contract)
Moonlight Cinemas
01.2020 - 02.2020
- Serving Customers, checking tickets and production set up and pack down
- Supervising role, managing staff whilst manager was away or sick.
Gaming & Bar Attendant
The Carousel Inn
01.2014 - 01.2020
- Serving drinks
- Gaming & TAB trained
- Customer servicing
- Register and EFTPOS and cash handling
Education
Cert II - Animal Studies
Taronga Training Institute
Cert II - Retail
Australian Retail Association
01.2020
Cert III - Hospitality
Mt Druitt Tafe
01.2013
High School Certificate - undefined
Chifley College Bidwill
01.2012
Skills
- Hospitality related skills
- Serve drinks and able to “pull beer” with minimal wastage
- Barista
- Serving food/taking orders
- Bar operating
- Housekeeping & cleaning and tidying bar areas and clearing tables during and after meals as well as washing dishes and glassware
- Hygiene procedures rigorously maintained
- Retail related skills
- Operation of cash register, EFTPOS and credit card entries
- Customer service
- Hosting and greeting the public
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
Certification
Current RSA/RCG/ARCG
Languages
English
Professional Working
Timeline
Causal Event Staffing
ACESgroup
01.2022
Staff Member (Short-Term Contract)
Moonlight Cinemas
01.2020 - 02.2020
Gaming & Bar Attendant
The Carousel Inn
01.2014 - 01.2020
Barista/Bar Attendant
Rooty Hill RSL
01.2013
Barista
Reflections Café
01.2012
Cert II - Retail
Australian Retail Association
Cert III - Hospitality
Mt Druitt Tafe
High School Certificate - undefined
Chifley College Bidwill
Cert II - Animal Studies
Taronga Training Institute
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