Karen Wong

Key Responsibilities:

• Coordinated pre-ceremony preparation for academic staff and PhD candidates, including managing regalia, organising procession order, verifying attire compliance, and delivering clear instructions on ceremony procedures and stage movements.

• Coordinated ceremony operations by managing participant movement and ensuring the smooth flow of academic processions from the robing room to the venue and on stage. Responsibilities included procession leadership, seating management, stage coordination, ceremony support, and procession exit management.

Key Responsibilities

• Maintained exam integrity by verifying candidate identities, conducting environment checks, and enforcing strict online examination protocols
• Monitored live video, audio, and screen activity using invigilation software to detect and report academic misconduct
• Provided real-time technical support and guidance to candidates, ensuring smooth exam delivery and compliance with system requirements
• Documented incidents and ensured secure completion of exam sessions, including proper log-off and system disconnection

Key Responsibilities

• Managed secure distribution and collection of exam materials, ensuring accuracy, accountability, and smooth operations
• Supervised examination sessions to uphold academic integrity and compliance with university policies
• Led and coordinated invigilation teams during large-scale exams, maintaining effective communication and oversight
• Responded to student inquiries and delivered approved accommodations, fostering a supportive and compliant testing environment
• Trained and mentored new invigilators while contributing to improved procedures and overall exam delivery

Key Responsibilities:

• Participated as a simulated patient in online GP examinations (RACGP Fellowship), supporting assessment of candidates’ communication, clinical reasoning, and diagnostic skills
• Conducted real-time consultations via video conferencing platforms, accurately portraying assigned clinical scenarios
• Consistently replicated symptoms, behaviours, emotional responses, and patient profiles across multiple sessions
• Provided structured medical, family, and social histories in response to candidate questioning
• Maintained strict confidentiality of examination materials, case content, and candidate performance

Key Responsibilities:

• Provided research, data management, and analytical support to a private educator.
• Conducted in-depth research on a wide range of academic topics to support curriculum development and educational planning
• Performed data migration and conversion tasks, ensuring accuracy and consistency across formats and systems
• Prepared clear, concise reports and summaries to support decision-making
• Maintained organized digital records and documentation for easy access and retrieval

Key Responsibilities:

• Supervised examination processes in accordance with IB and GAT regulations, ensuring strict compliance with assessment protocols and standards
• Monitored student conduct to maintain a fair testing environment and uphold academic integrity
• Collaborated with exam supervisors to ensure consistent and smooth delivery across multiple classrooms
• Conducted pre-exam briefings, clearly communicating expectations and procedures to students
• Managed in-exam issues and student inquiries calmly and efficiently, maintaining an orderly testing environment

Key Responsibilities:

• Conducted on-site space audits through detailed physical walkthroughs, capturing accurate data on occupancy and room usage.
• Accurately recorded all collected data and findings according to scheduled timelines and reported results accordingly.
• Followed established auditing procedures to ensure compliance with internal and regulatory requirements.
• Communicated effectively with staffs to obtain necessary information and support audit activities.
• Maintained strict confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

Key Responsibilities:

• Consulted with clients to determine desired looks, themes, and budgets.
• Designed and applied bridal and formal makeup for weddings and events, ensuring long-lasting, photo-ready results.
• Assessed skin types and selected suitable products for a flawless, comfortable finish.
• Maintained high hygiene standards by sanitising tools and managing a professional kit.
• Collaborated with hairstylists, photographers, and clients while staying updated on current beauty trends and products.

Key Responsibilities:

• Led daily helpdesk operations, providing advanced technical support across operating systems, network diagnostics, and standard software applications.
• Mentored junior team members, offering guidance on troubleshooting and best practices.
• Managed and prioritised support tickets to meet SLAs and reduce system downtime.
• Handled complex and escalated issues, ensuring timely resolution and minimal business impact.
• Collaborated with senior technical teams and other departments to resolve critical incidents and improve support processes.
  

Key Responsibilities:

• Provided technical support and troubleshooting to students and staffs in the research centre, resolving hardware and software issues.
• Maintained supply of technical equipment and office materials to ensure smooth daily operations.
• Designed and created user-friendly software application menus to improve accessibility and usability.
• Delivered tutorials and workshops, supporting student learning and understanding of course material.
• Assisted with marking, providing feedback, student consultations, and administrative tasks including attendance tracking and record keeping.