Tahlia Sammutt
Rowville
Summary
Bright and bubbly individual thriving in team environments and when working independently. Natural organizational skills, High attention to detail and dependability make for a successful candidate capable of managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to help the team achieve its goals. Embraces challenges with confidence and determination.
Overview
13
13
years of professional experience
Work History
Property Manager
Ray White Ferntree Gully
Ferntree Gully, VIC
08.2023 - Current
- Manage a portfolio of 170 properties within 6 months of my training being completed.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs, Entry inspections, regular routine inspections and also assisted with leasing opens on weekends.
- Ensured compliance was met with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Senior Service Advisor/Assistant Manager
Berwick/GWS Mazda
Berwick, VIC
10.2019 - 07.2023
- Greeting walk in service customers and handling general inquiries via phone and email
- Managed Invoicing, costing and processing all daily reports for up to 80 customers using the system PMDS and revolution.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Answering phones and making all required bookings.
- Processing fleet arrangements and part orders for upcoming services.
- Deliver a high level of customer service by contacting customer throughout the day with service updates
- Processing payment or returns via cash, eftpos or purchase order number
- Completing all required banking for the previous day and assisting the accounts team with any missing payments.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Service Advisor
Ringwood Volkswagen
11.2018 - 06.2019
- Greeting walk in service customers and handling general inquiries via phone and email
- Invoicing and processing all daily reports using the system ElsaPro
- Booking in all customer services and warranty claims
- Processing fleet arrangements and part orders for upcoming services
- Check in and out of loan cars for customers
- Complete condition report with all incoming customers
- Deliver a high level of customer service by contacting customer throughout the day with service updates
- Complete final walk through with customer with service overview prior to handing over keys
Front of House Retail Sales Assistant
Tahlia Sammutt, McDonald’s
03.2016 - 06.2017
- Making and preparing orders whilst working on registers
- Keeping the store tidy and organized.
- Received my S & C star.
- Used multitasking skills by taking drive through orders while cashing through orders at the second window
- Responsible dealing with customer complaints
- Worked in multiple areas of the store, such as mccafe drive through and kitchen.
Christmas Casual Retail Assistant
Smiggle
11.2015 - 03.2016
- Boosted sales through product promotion and direct customer engagement.
- Prepared for high-profile events by setting up special displays
- Keeping the store tidy and organized.
- Ascertain customers’ needs and wants. Giving advice and guidance on product selection to customers.
- Responsible dealing with customer complaints
- Advertised promotions, subscriptions and discounts to customers in a friendly and engaging manner.
- Replenished stock and managing stock to ensure product availability for customers
Front of house Sales Assistant
Rowville Lakes IGA
05.2012 - 12.2014
- Greeting of customers
- Processing sales transactions accurately and in a timely manner including processing payments, exchanges and returns, via cash and EFT
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Ascertain customers’ needs and wants
- Attaching price tags and clearance price tags to merchandise on the shop floor
- Keeping the store tidy and organized
- Maintained a high level of knowledge on merchandise, current promotions and policies and procedures
- Reporting discrepancies and problems to the supervisor
- Responsible dealing with customer complaints
Education
No Degree -
Rowville Secondary College
Rowville, VICChisholm Institute of TAFE
Dandenong, VIC2016
Skills
- Client Rapport-Building
- Staff Training
- Attention to Detail
- Conflict Resolution
- Workflow Management
- Multitasking and Organization
- Customer Care
- Property management
- Tenant and eviction laws
- Multi-family property management
Accomplishments
- Nominated for Property Manager rising star of the year for Ray White VIC/TAS.
- Won Property Manager of the month in July 2024 and December 2024.
- Won Property Manager of the month for the One network.
- Won the award for Mazda guild in 2019, 2020 and 2022 for the top performers in Australia.
- Won the mission 100 team member of the month in February.
- Supervised a team of 5 staff members by filling in as acting 2ic for a period of 6 months.
- Managed a portfolio of 140 straight after completing my training which then evolved to 170 within 3 months after.
References
Ray White Reference - As they dont know i am leaving the company please let me know before calling.
Fiona Miszkowiec - Assistant manager at Berwick Mazda- 0439 390 323
Timeline
Property Manager
Ray White Ferntree Gully
08.2023 - Current
Senior Service Advisor/Assistant Manager
Berwick/GWS Mazda
10.2019 - 07.2023
Service Advisor
Ringwood Volkswagen
11.2018 - 06.2019
Front of House Retail Sales Assistant
Tahlia Sammutt, McDonald’s
03.2016 - 06.2017
Christmas Casual Retail Assistant
Smiggle
11.2015 - 03.2016
Front of house Sales Assistant
Rowville Lakes IGA
05.2012 - 12.2014
No Degree -
Rowville Secondary College
Chisholm Institute of TAFE
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