TAHLIA TANNOUS
MELBOURNE
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Guest Experince Officer ( Receptionist )
Blegravia Health And Lesiure
11.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Met weekly membership targets and company goals
- resolved conflicts with patrons by de-escalating situations and providing resolutions
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Social Media and Campaign Manager
Cr Paula Theocharides
08.2024 - 12.2024
- Developed policy positions and wrote public statements outlining stances.
- Planned and executed events
- Networked among donors and fundraised to generate money for campaign.
Barista
The Agora Deli Cafe
11.2019 - 05.2024
- Trained new cafe workers in sales, customer service and safety
- Exceeded expectations of customers in areas such as quality of service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained knowledge of all products including pricing and ingredients.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Factory Production Worker
Terrys Tortes And Treats
10.2022 - 02.2023
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Supervisor
Augustus Gelatery
11.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints as well as resolved issues to meet changing demands
- Coached and trained other workers, specifically newly hired ones
- Conducted standard opening and closing procedures such as cashier balancing and stock take.
Youth Tennis Coach
Pete Hubble
11.2019 - 02.2020
- Explained and demonstrated basic tennis techniques for up to 12 children
- Promoted a positive environment for all participants, to diminish stress and increase enthusiasm
- Challenged them by consistently using positive reinforcement and gentle criticism
- Collaborated with other coaches to enhance my teaching abilities.
Volunteer
Furlong Park School For Deaf Children
05.2019 - 07.2019
- Volunteer work involved assisting children with impaired hearing through activity management and relationship building
- Efficiently adapted to the differing communication skills of children who had varied levels of hearing ability.
Education
Bachelor of Arts - Politics And Media And Communication
The University of Melbourne
Melbourne, VIC11.2025
High School Diploma -
Penleigh & Essendon Grammar School
12.2022
Skills
- Basic experience in stock market trading and investing
- Health and safety management
- Client relationship building by promoting company values through daily interactions
- Research skills such as gathering information and analyzing information
- problem-solving skills with conflicts involving customers
- Diverse knowledge of literature
Qualifications
- First aid and CPR qualification
- Working with children check
- Customer service training
- Foodservice qualifications
- barista training
Timeline
Social Media and Campaign Manager
Cr Paula Theocharides
08.2024 - 12.2024
Guest Experince Officer ( Receptionist )
Blegravia Health And Lesiure
11.2023 - Current
Factory Production Worker
Terrys Tortes And Treats
10.2022 - 02.2023
Supervisor
Augustus Gelatery
11.2021 - 03.2022
Barista
The Agora Deli Cafe
11.2019 - 05.2024
Youth Tennis Coach
Pete Hubble
11.2019 - 02.2020
Volunteer
Furlong Park School For Deaf Children
05.2019 - 07.2019
High School Diploma -
Penleigh & Essendon Grammar School
Bachelor of Arts - Politics And Media And Communication
The University of Melbourne
Similar Profiles
Lucy PirkolaLucy Pirkola
Lifeguard Duty Manager at Belgravia LesiureLifeguard Duty Manager at Belgravia Lesiure
Rónán MooreRónán Moore
Pool Lifeguard at Apex Sports and LesiurePool Lifeguard at Apex Sports and Lesiure
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions