TAHLIA TANNOUS
MELBOURNE,VIC
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Passionate about Melbourne food culture. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Guest Experince Officer ( Receptionist )
Blegravia Health And Lesiure
11.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Met weekly membership targets and company goals
- resolved conflicts with patrons by de-escalating situations and providing resolutions
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
<ul> <li>Trained new cafe workers in sales, customer service and safety</li> <li>Exceeded expectations of customers in areas such as quality of service</li> <li>Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.</li> <li>Maintained knowledge of all products including pricing and ingredients.</li> <li>Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.</li> </ul>
The Agora Deli Cafe
11.2019 - Current
- Trained new cafe workers in sales, customer service and safety
- Exceeded expectations of customers in areas such as quality of service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained knowledge of all products including pricing and ingredients.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Social Media and Campaign Manager
Cr Paula Theocharides
08.2024 - 12.2024
- Developed policy positions and wrote public statements outlining stances.
- Planned and executed events
- Networked among donors and fundraised to generate money for campaign.
Factory Production Worker
Terrys Tortes And Treats
10.2022 - 02.2023
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
<ul><li>Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows</li><li>Handled customer complaints as well as resolved issues to meet changing demands</li><li>Coached and trained other workers, specifically newly hired ones</li><li>Conducted standard opening and closing procedures such as cashier balancing and stock take.</li></ul>
Augustus Gelatery
11.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints as well as resolved issues to meet changing demands
- Coached and trained other workers, specifically newly hired ones
- Conducted standard opening and closing procedures such as cashier balancing and stock take.
<ul><li>Explained and demonstrated basic tennis techniques for up to 12 children</li><li>Promoted a positive environment for all participants, to diminish stress and increase enthusiasm</li><li>Challenged them by consistently using positive reinforcement and gentle criticism</li><li>Collaborated with other coaches to enhance my teaching abilities.</li></ul>
Pete Hubble
11.2019 - 02.2020
- Explained and demonstrated basic tennis techniques for up to 12 children
- Promoted a positive environment for all participants, to diminish stress and increase enthusiasm
- Challenged them by consistently using positive reinforcement and gentle criticism
- Collaborated with other coaches to enhance my teaching abilities.
<ul><li>Volunteer work involved assisting children with impaired hearing through activity management and relationship building</li><li>Efficiently adapted to the differing communication skills of children who had varied levels of hearing ability.</li></ul>
Furlong Park School For Deaf Children
05.2019 - 07.2019
- Volunteer work involved assisting children with impaired hearing through activity management and relationship building
- Efficiently adapted to the differing communication skills of children who had varied levels of hearing ability.
Education
Bachelor of Arts - Double Major Politics/ Media And Communication
Melbourne, VIC
Melbourne, VIC11.2025
High School Diploma -
Keilor
Keilor12.2022
Skills
- Public speaking
- Policy development
- Event planning
- Public speaking
- Policy development
- Event planning
Qualifications
- First aid and CPR qualification
- Working with children check
- Customer service training
- Foodservice qualifications
- barista training
References
Cr Paula Theocharides
Councillor - Canning Ward Moonee Valley City Council
0450035970
ptheocharides@mvcc.vic.gov.au
Bella Travaglini
Coordinator - Keilor East Leisure Centre
0490352878
Litsa Klefto
Owner - The Agora Deli
0409156917
Timeline
Social Media and Campaign Manager
Cr Paula Theocharides
08.2024 - 12.2024
Guest Experince Officer ( Receptionist )
Blegravia Health And Lesiure
11.2023 - Current
Factory Production Worker
Terrys Tortes And Treats
10.2022 - 02.2023
<ul><li>Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows</li><li>Handled customer complaints as well as resolved issues to meet changing demands</li><li>Coached and trained other workers, specifically newly hired ones</li><li>Conducted standard opening and closing procedures such as cashier balancing and stock take.</li></ul>
Augustus Gelatery
11.2021 - 03.2022
<ul> <li>Trained new cafe workers in sales, customer service and safety</li> <li>Exceeded expectations of customers in areas such as quality of service</li> <li>Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.</li> <li>Maintained knowledge of all products including pricing and ingredients.</li> <li>Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.</li> </ul>
The Agora Deli Cafe
11.2019 - Current
<ul><li>Explained and demonstrated basic tennis techniques for up to 12 children</li><li>Promoted a positive environment for all participants, to diminish stress and increase enthusiasm</li><li>Challenged them by consistently using positive reinforcement and gentle criticism</li><li>Collaborated with other coaches to enhance my teaching abilities.</li></ul>
Pete Hubble
11.2019 - 02.2020
<ul><li>Volunteer work involved assisting children with impaired hearing through activity management and relationship building</li><li>Efficiently adapted to the differing communication skills of children who had varied levels of hearing ability.</li></ul>
Furlong Park School For Deaf Children
05.2019 - 07.2019
Bachelor of Arts - Double Major Politics/ Media And Communication
Melbourne, VIC
High School Diploma -
Keilor