Tahnee-Rose Vincent
Five Dock,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
NDSP Plan Managers
Abbotsford, NSW, 2046
03.2022 - Current
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Collaborated with other professionals to assess client needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Transported patients safely to social activities and doctors appointments.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
Company Administrator
Tyden Power Pty Ltd
Berkeley Vale, NSW, 2261
07.2021 - 05.2022
- Reduced accounting errors by revising financial reporting and reconciliation processes.
- Documented business requirements, functional specifications and training procedures.
- Drafted management reports, budgets and year-end shareholder report.
- Maintained work safety and followed established operating procedures and practices.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Implemented business processes to streamline daily operations and increase efficiency.
- Assessed need for new or enhanced systems and applications to accomplish business objectives.
- Managed office operations, scheduling and inventory audits.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Copied documents and handled binding for finishing work.
- Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
- Reconciled or entered report discrepancies found in financial records.
- Received and recorded cash, checks and transfers.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Prepared and processed payrolls.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
Concierge Officer
Dee Why RSL Club Pty Ltd
Dee Why, NSW, 2099
05.2015 - 03.2016
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Arranged for translators and other special services for guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Customer Liaison Officer
Dee Why RSL Club
Dee Why, NSW, 2099
05.2014 - 05.2015
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Conveyed current policy, procedure and compliance information to employees.
- Offered operational assistance and management in coordination with senior managers.
Receptionist
Dee Why RSL Club
Dee Why, NSW, 2099
06.2012 - 08.2014
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Collated, bound and stored computer-generated reports.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated pick-up and delivery of express mail services.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Marketing Cert IV - Marketing
Hunter TAFE NSW
Wyong2019
Business Administration Cert III - Business Administration
Hunter TAFE NSW
Wyong2018
High School Diploma -
Barrenjoey High School
Avalon, NSW 210711.2012
Skills
- Financial Oversight
- MS Office
- Resourceful and Analytical
- Team Building and Leadership
- Attention to Detail
- Recordkeeping and File Management
- Expense Monitoring
- Network Administration
Timeline
Disability Support Worker
NDSP Plan Managers
03.2022 - Current
Company Administrator
Tyden Power Pty Ltd
07.2021 - 05.2022
Concierge Officer
Dee Why RSL Club Pty Ltd
05.2015 - 03.2016
Customer Liaison Officer
Dee Why RSL Club
05.2014 - 05.2015
Receptionist
Dee Why RSL Club
06.2012 - 08.2014
Marketing Cert IV - Marketing
Hunter TAFE NSW
Business Administration Cert III - Business Administration
Hunter TAFE NSW
High School Diploma -
Barrenjoey High School