Taima Samataua
Campbelltown
Summary
Dynamic and adaptable teacher with a strong background in education, operations, and customer service. Currently working as a casual teacher across multiple high schools in NSW, I bring a unique ability to engage students, manage classrooms effectively, and foster inclusive, supportive learning environments. With over seven years of professional experience in high-pressure roles, I am skilled in communication, strategic problem-solving, and building positive relationships. Passionate about student wellbeing and committed to continuous professional development within education.
Overview
9
9
years of professional experience
Work History
Casual Teacher
NSW Department Of Education
10.2024 - Current
- Ongoing Casual Teaching
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Network Operations Controller
Regional Express Airline
04.2024 - 05.2025
- Overseeing the movement of flight crew and aircrafts across Australia for the Regional Express Airline.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Led cost-saving initiatives, driving continuous improvement across all areas of operations.
Customer Service Representative
Regional Express Airline
01.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Picker & Packer
Woolworths Distribution Centre
01.2020 - 01.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Customer Service Representative
Outsourced Client Solutions
01.2017 - 01.2020
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills. Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts. Assisted passengers with disabilities throughout the International Airport.
Education
BA - Secondary Education and Arts
The University of Notre Dame
01.2024
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Auburn Girls High School
01.2015
Skills
- Effective classroom management
- Effective relationship management
- Analytical reasoning
- Positive role model and mentor
- Growth mindset
- Public speaking
- Differentiated instruction
- Collaborative learning
- Student-centered learning
- Child development
- Group and individual instruction
- Student assessment
- Communication
- Creativity
Timeline
Casual Teacher
NSW Department Of Education
10.2024 - Current
Network Operations Controller
Regional Express Airline
04.2024 - 05.2025
Customer Service Representative
Regional Express Airline
01.2022 - 01.2024
Picker & Packer
Woolworths Distribution Centre
01.2020 - 01.2022
Customer Service Representative
Outsourced Client Solutions
01.2017 - 01.2020
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Auburn Girls High School
BA - Secondary Education and Arts
The University of Notre Dame
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