TAINA CARVALHO
Surfers Paradise,QLD
Summary
Dedicated professional focused on enhancing customer satisfaction through effective guest interactions and issue resolution. Proficient in managing reception duties in high-traffic environments while maintaining composure under pressure. Demonstrates strong problem-solving skills and a polished demeanor in challenging situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Imperial Hotel
Gold Coast, QLD
10.2024 - Current
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Guest Service Agent
Sea World Resort
Surfers Paradise, QLD
04.2023 - 06.2025
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
ALL-ROUNDER
Paradise Resort
Surfers Paradise, QLD
11.2022 - 02.2024
- Restaurant host
- Housekeeper
- Receptionist
- Activities Attendant.
Host & Waitress
Central Lounge
Gold Coast, QLD
01.2023 - 07.2023
- Checked identification for guests who appeared under age 21.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Advanced Diploma - Hospitality
Imagine Education
07-2025
BACHELOR - HOSPITALITY
UFRRJ
BUSINESS CERTIFICATE III -
Skills
- Guest service and hospitality
- Team coordination and task delegation
- Organizational skills
- Customer service excellence
- Time management strategies
- Conflict resolution techniques
- Rapid learning ability
- Effective communication
Awards
Paradise Excellence and Guest comments
Languages
- English, Native
- Portuguese, Native
- Spanish, Elementary
Accomplishments
- Excellence Award
Certification
- Blue Card
- First Aid & CPR
- RSA
Timeline
Guest Service Agent
Imperial Hotel
10.2024 - Current
Guest Service Agent
Sea World Resort
04.2023 - 06.2025
Host & Waitress
Central Lounge
01.2023 - 07.2023
ALL-ROUNDER
Paradise Resort
11.2022 - 02.2024
Advanced Diploma - Hospitality
Imagine Education
BACHELOR - HOSPITALITY
UFRRJ
BUSINESS CERTIFICATE III -
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