Taj Waller
Petersham,NSW
Summary
Motivated and technically skilled IT professional with 3 years of experience in service desk operations, and 2 years of hands-on exposure to systems administration. Proficient in supporting and maintaining Windows-based infrastructure, resolving technical issues, and assisting with backend systems and user management. Checking Backups, setting up NAS’s, hosts and most Admin related tasks. Eager to transition into a full-time Systems Administrator role to deepen expertise and contribute to a high-performing IT team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Analyst / Junior Systems Administrator
Alsco
01.2023 - Current
- Split responsibilities between service desk and systems administration tasks
- Managed user accounts and permissions in Active Directory
- Assisted with Windows Server maintenance, patching, and monitoring
- Wrote PowerShell scripts to automate simple admin tasks
- Supported Microsoft 365 admin tasks including email and user licensing
- Resolved Level 2 support tickets and escalated complex issues
- Helped onboard/offboard users across both on-prem and cloud systems
- Managed Veeam Backups Remote, Local and NAS
- Setup Hosts, NAS’s.
IT Service Desk Team Member
Alsco
01.2021 - Current
- Delivered Level 1 support via phone, email, and remote tools
- Provided troubleshooting for desktop issues, printers, and user access
- Supported Office 365 applications and password/account issues
- Maintained clear documentation for recurring issues
Bank Teller
Commonwealth Bank
09.2021 - 02.2022
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Performed cash handling duties including counting currency, coins and
Plumbing Apprentice
Scott Mcadam Plumbing
10.2020 - 07.2021
- Provided assistance in troubleshooting problems with existing systems.
- Assisted with pipefitting tasks, including threading pipes and soldering joints.
- Maintained cleanliness at work sites throughout the day.
- Organized tools and supplies needed for each job site.
- Removed old materials from installations prior to replacing them.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
Education
No Degree -
Bourke High School
Bourke, NSWSkills
- Operating Systems: Windows 10/11, Windows Server 2016/2019
- Systems & Tools: Active Directory, Group Policy, PowerShell, Office 365 Admin
- Networking: TCP/IP, DNS, DHCP
- Virtualization (basic): VMware, Hyper-V
- Remote Support Tools: TeamViewer, NinjaOne, Vsphere
- Other Skills: User provisioning, access control, system imaging, patching
- Incident management
- Application support
Certification
- Google Technical Support Fundamentals.
- White card
- Fortinet Certified Fundamentals
- NInjaOne Certificate
Languages
English
Native or Bilingual
Interests
Football
Active Living
Gym
Running
Technology
Travel
Timeline
IT Support Analyst / Junior Systems Administrator
Alsco
01.2023 - Current
Bank Teller
Commonwealth Bank
09.2021 - 02.2022
IT Service Desk Team Member
Alsco
01.2021 - Current
Plumbing Apprentice
Scott Mcadam Plumbing
10.2020 - 07.2021
No Degree -
Bourke High School
Awards
Semi Pro Footballer
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