Taj Legend R Hira Kokiri
Regents Park,QLD
Summary
Dynamic retail professional with a proven track record at Drakes Supermarkets, excelling in customer service and inventory management. Demonstrated adaptability and strong product knowledge, enhancing sales floor organization and customer satisfaction. Recognized for effectively training new staff and maintaining a welcoming environment, contributing to a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Drakes Supermarkets
Regents Park, QLD
02.2024 - 01.2026
- Coordinated daily pickups and deliveries, ensuring timely service to customers.
- Assisted in sorting and organizing mail to optimize workflow
- Implemented safety protocols to minimize risks during transportation activities
- Analyzed delivery routes to enhance efficiency and reduce transit times
- Provided outstanding customer service by addressing questions or concerns promptly and professionally.
- Enhanced delivery efficiency by organizing routes and schedules for optimal time management
- Expedited urgent package deliveries successfully while maintaining a high level of professionalism under pressure.
- Increased reliability of on-time deliveries through consistent communication with dispatchers and fellow couriers
- Utilized GPS systems effectively to navigate efficiently through traffic congestion, optimizing delivery times.
- Ensured timely deliveries by accurately following established procedures
- Maintained excellent customer satisfaction with prompt and professional service during deliveries.
- Resolved issues during the delivery process swiftly while maintaining open lines of communication with supervisors as needed
- Verified package information against shipping documents for accuracy, ensuring correct deliveries.
- Supported courier driver with navigation assistance, streamlining route efficiency to minimize delays.
- Handled fragile items carefully, minimizing breakage rates during transit for increased customer satisfaction.
- Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
- Completed daily logs of pick-up and drop-off activities, ensuring accurate documentation for record-keeping purposes.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Verified package information to check for accuracy and completeness.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes
Courier Assistant
Australia Post
Beerwah, QLD
06.2022 - 07.2024
- Coordinated daily pickups and deliveries, ensuring timely service to customers.
- Assisted in sorting and organizing mail to optimize workflow
- Implemented safety protocols to minimize risks during transportation activities
- Analyzed delivery routes to enhance efficiency and reduce transit times
- Provided outstanding customer service by addressing questions or concerns promptly and professionally.
- Enhanced delivery efficiency by organizing routes and schedules for optimal time management
- Expedited urgent package deliveries successfully while maintaining a high level of professionalism under pressure.
- Increased reliability of on-time deliveries through consistent communication with dispatchers and fellow couriers
- Utilized GPS systems effectively to navigate efficiently through traffic congestion, optimizing delivery times.
- Ensured timely deliveries by accurately following established procedures
- Maintained excellent customer satisfaction with prompt and professional service during deliveries.
- Resolved issues during the delivery process swiftly while maintaining open lines of communication with supervisors as needed
- Verified package information against shipping documents for accuracy, ensuring correct deliveries.
- Supported courier driver with navigation assistance, streamlining route efficiency to minimize delays.
- Handled fragile items carefully, minimizing breakage rates during transit for increased customer satisfaction.
- Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
- Completed daily logs of pick-up and drop-off activities, ensuring accurate documentation for record-keeping purposes.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Verified package information to check for accuracy and completeness.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Flexible schedule availability
- Adaptability and resilience
- Sales floor organization
- Product knowledge expertise
- Inventory tracking
- Product restocking
Accomplishments
Achievements / Sports Awards
- Year 4 won a colouring in competition (Bunnings WA)
- Year 9 Woodwork made a coffee table
- Under 8yrs Rugby League Beerwah Bulldogs
MOST IMPROVED FORWARD
- Under 10yrs Rugby League Beerwah Bulldogs
BEST FORWARD
- Under 14yrs Rugby League Aspire Development Sunshine Coast Representative (Bundaberg June 2023)
- Under 15yrs Browns Plains Bears - BEST FORWARD
- Under 16yrs Browns Plains Bears - BEST AND FAIREST FORWARD
Additional Information
: Enjoys family reunions
: Problem Solving - will seek managerial advice if not sure on an issue or problem
: Participates in age group activities and meetings
: Enjoys and plays Rugby League (team player)
: Very Courteous, Respectful,, Helpful and well mannered
Timeline
Retail Assistant
Drakes Supermarkets
02.2024 - 01.2026
Courier Assistant
Australia Post
06.2022 - 07.2024