Talafulu Leota

• Proven ability to learn quickly and adapt to new situations.
• Professionally answered telephones and responded to customer inquiries.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in client
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Learned all required tasks quickly to maximize performance.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Provided exceptional customer service, handling an average of 50+ order per shift.

Prepare food items according to company standard, maintaining 98% accuracy rate.

Accurately process cash and credit transactions.

Assisted in training new employees on customer service protocol improving team efficiency by 20%.