Talal Hessy
Sydney,NSW
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Hardworking assistant supervisor bringing several years of experience. Proficient in managing people and resources to accomplish challenging objectives. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
12
12
years of professional experience
Work History
System Administrator
Esther's Faith Private Clinic & Institution Sierra Leone
Freetown, Sierra Leone
01.2021 - 05.2024
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Implemented security measures such as firewalls, antivirus programs.
- Provided guidance on best practices related to system administration procedures.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Ensured compliance with all applicable laws and regulations regarding information security standards.
- Collaborated with other teams to develop solutions for various projects.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Oversaw storage management, data migration, backups and drive replacements.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed security software to protect networks.
- Configured, monitored and maintained email applications or virus protection software.
I.T Instructor
Esther's Faith Private Clinic & Institution Sierra Leone
Freetown, Sierra Leone
01.2021 - 05.2024
- Created lesson plans and provided instruction to students on the use of computer software, hardware and peripheral devices.
- Provided guidance to students regarding career paths in the IT field.
- Evaluated student performance through written exams, oral presentations and projects.
- Collaborated with colleagues to develop innovative approaches for teaching IT concepts.
- Encouraged student participation by creating interactive learning environments.
- Utilized audio and visual resources such as videos, slideshows, lectures and simulations during classroom instruction.
- Monitored progress of all students throughout each term.
- Prepared detailed reports summarizing student performance levels at regular intervals.
- Ensured that all safety procedures were followed during laboratory activities involving equipment usage.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Conducted student assessments to measure progress and growth.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Taught internet safety tips and online etiquette.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Assistant Supervisor
Saad Group Limited Sierra Leone
Freetown, Sierra Leone
08.2012 - 12.2020
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Resolved customer complaints promptly and effectively.
- Maintained records of all products sold, returns and exchanges.
- Ensured safety regulations were followed at all times by employees.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Graduate Certificate of Business Administration - Business Administration And Management
Torrens University Australia
Sydney, NSW08-2022
Diploma in CompTia A+ - Information Technology
African Information Technology Holding Ltd SL
Freetown, Sierra Leone11-2019
Diploma in Microsoft Application Suite - Information Technology
African Information Technology Holdings Ltd SL
Freetown, Sierra Leone02-2019
High School Diploma -
Albert Academy Secondary School Sierra Leone
Freetown, Sierra Leone06-2012
Skills
- New program installations
- Hardware and software installation
- Device configuration
- Storage Management
- Firewall configuration
- System Upgrades
- Diagnosing issues
- System monitoring
- Hardware troubleshooting
- Web Security
- Program installations
- System updates
- Configuration Management
- Records Management
- Safety and compliance
- Sales Support
- Task Delegation
- Personnel Management
- Budget Tracking
- Marketing Coordination
Languages
English
Professional
Timeline
System Administrator
Esther's Faith Private Clinic & Institution Sierra Leone
01.2021 - 05.2024
I.T Instructor
Esther's Faith Private Clinic & Institution Sierra Leone
01.2021 - 05.2024
Assistant Supervisor
Saad Group Limited Sierra Leone
08.2012 - 12.2020
Graduate Certificate of Business Administration - Business Administration And Management
Torrens University Australia
Diploma in CompTia A+ - Information Technology
African Information Technology Holding Ltd SL
Diploma in Microsoft Application Suite - Information Technology
African Information Technology Holdings Ltd SL
High School Diploma -
Albert Academy Secondary School Sierra Leone
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