Taleah Moutrage
Canberra,ACT
Summary
Dedicated and adaptable customer service professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in coordinating and executing large scale events in addition to office administration in a legal environment and within one of the largest Federal Government department, Services Australia, bringing along a bubbly, bright and respectful attitude contributing to a warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
APS4 Service Officer Payment Assurance & Recovery
Services Australia
Greenway, ACT
05.2024 - Current
- Assist with the prevention of benefits made through criminal or other means.
- Conduct telephone calls to verify certain information and dates.
- Liaise with customers, stakeholders, and colleagues to assist in moderately complex issues.
- Ability to conduct work and make sound decisions in accordance with relevant legislation, policy, and guidelines.
- Manage and de-escalate vulnerable and/or disgruntled customers while navigating difficult conversations, and displaying resilience and the ability to deal with challenges head-on.
- Usage of a range of complex databases to collect, collate, and maintain data records.
- Data entry of highly confidential information.
Special Events Supervisor/Bar Manager
Gold Creek Station
Hall, ACT
06.2019 - 01.2025
- Assisted in coordinating aspects of events, including logistics, catering, decorations, entertainment, transportation, security, and cleanup.
- Oversaw the work of staff to seamlessly execute professional events.
- Liaised between venues, vendors, and clients to ensure satisfaction with the events' outcome.tcome.
- Maintained relationships with vendors before, during, and after each event.
- Organized and carried out promotional events by setting up and tearing down event sites and interacting with potential clients.
- Prepared a range of alcoholic and non-alcoholic beverages.
- Processed payments accurately and efficiently with the POS system.
- Organized storeroom inventory.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Delegated work to staff, setting priorities and goals.
- Restocked beer and liquor regularly and after special events.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Law Clerk
Ray Swift Moutrage & Associates
Phillip, ACT
06.2022 - 05.2024
- Provided administrative support to attorneys, including scheduling appointments and managing correspondence.
- Assisted in the drafting of legal documents for review, and under the direction of solicitors.
- Performed data entry of confidential client information into the computer database system.
- Composed letters, memos, emails, reports, and other documents as needed.
- Kept the firms' database updated with new information for cases, and managed clients' records, policies, and documents to facilitate the work of the litigation team.
Cafe Assistant
Pellegrino's
Fyshwick , ACT
02.2021 - 11.2024
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
- Assisted in preparing coffee, tea, and other beverages according to customers' orders.
- Followed health and safety regulations when handling food items or operating machinery.
- Handled customer complaints and feedback, implementing changes to improve service.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Rotated and replenished products in display cases.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Chopped ingredients and prepped food items ahead of lunchtime rush periods.
- Organized events such as birthday parties or corporate meetings held at the cafe premises.
Retail Sales Associate
Price Attack
Canberra City Centre, ACT
10.2019 - 10.2020
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Cleaned shelves, counters and tables to maintain organized store.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
Certificate III in Events Management & Tourism
Canberra College
Phillip, ACT11-2019
Year 12 Certificate
Canberra College
Phillip, ACT11-2019
ACT RSA - Responsible Service of Alcohol
Galaxy Australia Training
NSWSkills
- Tactful & Diplomatic
- Impeccable Customer Service skills
- Data entry
- Legal writing
- Navigating complex databases
- Bar Management
- Operations oversight
- Vendor relationship management
- Client relationship development
- Friendly, positive attitude
- complex call management
- Call center experience
- Administrative support
Timeline
APS4 Service Officer Payment Assurance & Recovery
Services Australia
05.2024 - Current
Law Clerk
Ray Swift Moutrage & Associates
06.2022 - 05.2024
Cafe Assistant
Pellegrino's
02.2021 - 11.2024
Retail Sales Associate
Price Attack
10.2019 - 10.2020
Special Events Supervisor/Bar Manager
Gold Creek Station
06.2019 - 01.2025
Certificate III in Events Management & Tourism
Canberra College
Year 12 Certificate
Canberra College
ACT RSA - Responsible Service of Alcohol
Galaxy Australia Training