Talita Valu Latu
Manly Vale,NSW
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Proven to excel in high-pressure environments, I significantly enhanced customer loyalty at Coles Supermarket through expert complaint resolution and exceptional service. Skilled in POS system operation and renowned for reliability, my background also includes enriching childcare, underscoring my adaptability and patience. Achievements include surpassing customer satisfaction goals, showcasing my commitment to excellence and teamwork.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Coles Supermarket
08.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Babysitter
Private Household
01.2022 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children basic life skills, manners and personal hygiene.
Education
No Degree -
NBSC Mackellar Girls Campus
Manly Vale, NSW09.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- POS System Operation
- Up-selling techniques
- Problem-Solving
- Honest and Dependable
- Team Collaboration
Timeline
Customer Service Cashier
Coles Supermarket
08.2022 - Current
Babysitter
Private Household
01.2022 - 12.2022
No Degree -
NBSC Mackellar Girls Campus
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