Talon Tredwell
Orelia ,Australia
Summary
An intrinsically motivated individual with a professional background in Customer Service and Administrative Management. Utilising complex qualitative and analytical approaches in business operations by continuously maintaining effectiveness and efficiency at all levels of the business, while ensuring to display professionalism and apply strategic customer service and administration practices in full compliance with the organisation’s policies and procedures. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed in a valued and progressive organisation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Administrator
Richgro
Jandakot , WA
06.2023 - Current
- Implemented innovative methods for streamlining the customer service process.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Updated databases with new employee information, job changes and terminations.
- Checked office stock to determine supply levels and maintain inventory.
Cook – WA Military Bases
Broadspectrum Australia
01.2015 - 01.2017
- Exhibiting a sound understanding of safety, sanitation, and food handling procedures by maintaining a clean, safe, and organised working environment at all times
- Overseeing and managing food and product ordering by keeping detailed records and minimising waste, as well as working with existing systems to improve waste reduction and manage budgetary concerns
- Working effectively by properly maintaining all equipment in the kitchen and making sure equipment is in good working order at all times in accordance with food health and safety and standards
- Acting as a person of authority, calling on extensive professional knowledge to provide other staff members with professional and legislative based information and understanding when called upon
- Maintaining awareness and compliance with all health and safety work practices, including good practice for standards of food hygiene and food handling guidelines through visible commitment with the safety regulations
- Effectively displaying a professional demeanour during periods of high volume or unusual situations, whilst managing smooth kitchen operations and customer service to the highest standard
- Professionally representing the organisation in a manner that maintains and expands positive relations with all customers, management, and co-workers in a fast-paced environment
Laboratory Technician
Structerre
01.2014 - 01.2015
- Demonstrating proficiency and skill in performing a variety of laboratory duties relating to soil description, sample selection and daily weight checks for moisture constants
- Showcasing ability in working independently with minimal supervision, displaying sound judgement and decision-making skills to ensure quality of work meets expected standards
- Maintaining laboratory inventory levels and equipment by checking stock to determine inventory level, anticipating needed supplies, as well as placing and expediting orders for supplies
- Providing excellent technical and administrative support whilst ensuring efficient operation of the business by supporting other staff members through a variety of tasks related to organisation and communication
- Displaying a top-level knowledge of assessing the laboratory’s quality control using standard laboratory tests and measurement controls, ensuring that all safety and risk-management requirements are met
- Driving ongoing outcomes by maintaining lab documentation systems including organisation of sample records, filing, hazard data, legal records and risk assessments
Sales Travel Consultant
Infinity Holidays
01.2013 - 01.2014
Travel Consultant
Flight Centre
01.2012 - 01.2013
Senior Geotechnical Technician and NATA Signatory
SGS Australia
01.2008 - 01.2012
Dental Nurse
Alma Dental
01.2015
- Undertaking basic administrative tasks such as answering phones, booking appointments, and processing payments, in addition to keeping the dental surgery clean and tidy, adhering to strict infection control procedures
- Driving compliance with organisational procedures and policies by properly maintaining and sterilising dental equipment, ensuring a hygienic and safe environment for staff, patients and visitors
- Creating a safe and welcoming patient environment, including participating in practice opening and closing regimes, maintaining stocks and supplies in clinical rooms
- Working as part of a team to ensure services are welcoming and responsive to clients and accepting feedback, ensuring to find ways to continuously improve and streamline administrative processes
- Maintaining accurate patient records and updating patient information as necessary, as well as providing post-operative care and advice to patients, including wound care and oral hygiene advice
Internal Sales Consultant
Santa Fe Wridgways
01.2014
Skills
- Customer service
- Inventory control
- Sales support
- Technical support
- Administrative support
- Team collaboration
- Effective communication
- Problem resolution
- Detail orientation
- Time management
- Adaptability
- Quality assurance controls
- Shipping and logistics
- Tactful and diplomatic
- Verbal and written communication
- Call escalation
- Minute taking
- Recordkeeping strengths
- Microsoft outlook
- Multi-line phone talent
- Office equipment proficiency
- Call center experience
- Business development
- Multitasking and organization
- Shipping procedures
- Spreadsheets
- Follow-up skills
- Paperwork processing
- Positive and professional
Certification
- Senior First Aid Certificate | Revive |2010
- NATA Accredited Signatory | National Association of Testing Authorities |2008
- WA Construction Blue / White Card | Aveling |2008
- Licence to Deal with Radioactive Substances |2009
- Current C Class WA Manual Driver’s Licence
References
- Vicki, Mater, Mess and Accommodation Supervisor, 0488461259, Broadspectrum
- Russel, Calvert, Laboratory Supervisor, 0417956163, Advanced Geomechanics
Formal Education
- Certificate IV in Accounting and Bookkeeping | TAFE WA | In Progress
- Certificate III in Tourism | Franklyn Scholar |2011
- Certificate III in Laboratory Skills | LabTechTraining |2008
Professional Development
Tropical Basic Offshore Safety Induction and Emergency Course | IFAP |2010
Employment Related Skills and Strengths
- Proficient within a dynamic, fast paced working environment
- Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
- Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
- Demonstrated strong attention to detail and consistently thorough in completing related work tasks
- Treats people with respect under all circumstances, instills trust in others besides upholding the values of the organisation
- Meets or exceeds defined key performance metrics, both individually and as part of high-performing team
- Enthusiastic learner, recognising the need to experience a broad range of service provision before taking on sole accountability for services
- Actively pursue continuous improvement initiatives to improve the overall performance of operations
- Demonstrates the highest degree of professional standards and strict confidentiality in matters that require discretion and adhere to firm policies and procedures
- A passion for high customer satisfaction through strong customer service orientation aptitude
- Maintains professional and technical knowledge through self-motivation, training or by attending professional workshops
- Effectively responds to changing and challenging situations, proactively sought opportunities to grow and learn new skills
- Exhibits sense of urgency in meeting deadlines and delivering work to a high standard
- Delivers quality results through active contributions that drive positive reputation and bottom-line outcomes
- Ability to develop theoretical concepts and apply them to practical challenges
- Keen sense of professionalism, proactive nature and genuine commitment to safe and efficient working practices, ensures the completion of all assigned responsibilities in a timely and quality assured manner
- Versatility to adapt and acclimatise to different environments, which enables the effective performance of new tasks with minimum direction and supervision
- Well-developed ability to gather, analyse and interpret data and information from multiple sources to make decisions or recommendations
Timeline
Customer Service Representative and Administrator
Richgro
06.2023 - Current
Cook – WA Military Bases
Broadspectrum Australia
01.2015 - 01.2017
Dental Nurse
Alma Dental
01.2015
Laboratory Technician
Structerre
01.2014 - 01.2015
Internal Sales Consultant
Santa Fe Wridgways
01.2014
Sales Travel Consultant
Infinity Holidays
01.2013 - 01.2014
Travel Consultant
Flight Centre
01.2012 - 01.2013
Senior Geotechnical Technician and NATA Signatory
SGS Australia
01.2008 - 01.2012
- Senior First Aid Certificate | Revive |2010
- NATA Accredited Signatory | National Association of Testing Authorities |2008
- WA Construction Blue / White Card | Aveling |2008
- Licence to Deal with Radioactive Substances |2009
- Current C Class WA Manual Driver’s Licence