Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamara Basile

Ringwood,Victoria

Summary

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Overview

13
13
years of professional experience

Work History

Lead Waitress

Crown Melbourne
01.2017 - 01.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

English Languae Teacher

Italian School
01.2015 - 01.2017
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Bar Attendant / waitress

01.2013 - 01.2014
  • Balsamic
  • Served alcoholic and non-alcoholic drinks
  • Drew beer from the tap
  • Mixed ingredients to make cocktails
  • Preparde and served a variety of coffees
  • Refilled drink and cigarette dispensers
  • Collected glasses from tables
  • Collected payment & operated cash registers
  • Arranged bottles and glasses on shelves
  • Cleaned bar service area and polished glasses
  • Assisted in the cellar
  • Assisted in stock control
  • Maintained workplace hygiene, occupational health safety and security procedures

Bar Attendant

The Royal Hotel/Cricketers Arm Hotel,
01.2010 - 01.2012
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.

Sales Assistant

Register operations inc
01.2009 - 01.2010
  • Sports girl @ Eastland/forest hill
  • Customer service
  • Assisted customers in clothing & item selection
  • Cash handling & card transactions
  • Displayed merchandise
  • Maintained presentation of the store
  • Arranged customer orders
  • Stock control

Sales Assistant

Eastland Shopping Centre
01.2009 - 01.2010

Food & Beverage Attendant

The Whitehorse Club
01.2009 - 01.2010

Sales Assistant

Harris Scarfe
01.2008 - 01.2009

Food & Beverage Attendant

Moretti Café
02.2008 - 07.2008

Education

Dipolma of MakeUp Services -

Holmesglen TAFE National Academy of Beauty

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2009

12 (VCE) - undefined

Forest Hill College
2008

Skills

  • Hospitality experience – Bar/Food Service
  • Guest Relations
  • Communications Protocols
  • Quality Control Guidelines
  • Retail & Sales experience
  • Register operations & cash handling
  • High focus on customer service
  • Training staff
  • Supervisory experience

Languages

Italian
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Waitress

Crown Melbourne
01.2017 - 01.2021

English Languae Teacher

Italian School
01.2015 - 01.2017

Bar Attendant / waitress

01.2013 - 01.2014

Bar Attendant

The Royal Hotel/Cricketers Arm Hotel,
01.2010 - 01.2012

Sales Assistant

Register operations inc
01.2009 - 01.2010

Sales Assistant

Eastland Shopping Centre
01.2009 - 01.2010

Food & Beverage Attendant

The Whitehorse Club
01.2009 - 01.2010

Food & Beverage Attendant

Moretti Café
02.2008 - 07.2008

Sales Assistant

Harris Scarfe
01.2008 - 01.2009

Dipolma of MakeUp Services -

Holmesglen TAFE National Academy of Beauty

12 (VCE) - undefined

Forest Hill College

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Tamara Basile