Tamara Franklin
Summary
Dynamic and adaptable professional with exceptional people skills, honed at Sinclair's Chem-Mart Pharmacy. Proven ability to deliver outstanding customer service while effectively managing inquiries and problem-solving. Skilled in maintaining cleanliness and safety protocols, with a strong foundation in teamwork and communication. Committed to creating welcoming environments and enhancing customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Minto Community Library
Minto
07.2013 - Current
- Assembled requested library and loaned materials for users.
- Greeted visitors, answered questions.
- Welcomed visitors and provided information about library services.
- Scanned and bagged books, movies, tapes, magazines and other items at check-out desk.
- Organised common reading areas, re-shelved books and performed cleaning duties such as vacuuming and dusting.
- Examined incoming items for signs of damage and documented issues.
- Shelved books by subject according to dewey decimal system.
Trainee Painter & Decorator
Advanced Dimensions
04.2022 - 05.2025
- Liaised with customers to understand project requirements and preferences
- Executed tasks and activities with a hands-on approach, ensuring professionalism throughout
- Applied practical skills in colour theory and surface preparation for quality outcomes
- Safety protocols and industry regulations
- NSW occupational health & safety White card approved
Childcare Trainee
Pied piper Kindergarten
Raby
01.2017 - 12.2019
- Cared for children ages 0 to 3years in nurturing and age-appropriate way
- Maintained group discipline through positive reinforcement, behaviour modelling, and collaboration with parents to foster a supportive learning environment.
- Organised and sanitised play areas, ensuring cleanliness and readiness of surfaces and toys to promote children's health and safety.
- Cared for children ages 0 to 3 years in nurturing and a nurturing and age-appropriate way
- Designed and facilitated group activities to enhance socialisation, communication, and problem-solving skills in children.
- Assisting children in maintaining their hygiene
- Supported children in developing personal hygiene habits during daily routines.
Customer Service Assistant
Sinclair's Chem-Mart Pharmacy & Newsagency
06.2016 - 11.2019
- Liaised with customers, management, and sales team to identify customer needs and recommend tailored solutions
- Promptly responded to inquiries and requests from customers
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Answered calls, addressing customer inquiries, resolving issues, and providing accurate product information.
- Managed cash transactions accurately during customer purchases
- Restocked shelves with products to maintain inventory levels
- Generalized customer interactions
Hairdressing Assistant- Work Experience
Morpheus Academy Hair & Beauty
Leumeah
02.2015
- Greeted clients.
- Kept work areas, tools and equipment clean and properly sanitised to minimise risk and crosscontamination.
- Support reception efficiency by taking phone calls.
- All areas of cleaning
Education
High school Diploma -
Sarah Red fern High school
Certificate II - Retail
TAFE - Campbell town
Certificate II - In retail, Make up & Skin care
TAFE- Liverpool
Skills
- Team Work skills
- Proficient at Nappy Changing
- Adaptable & Keen
- Great People Skills
- Outgoing, Bright & bubbly
Timeline
Trainee Painter & Decorator
Advanced Dimensions
04.2022 - 05.2025
Childcare Trainee
Pied piper Kindergarten
01.2017 - 12.2019
Customer Service Assistant
Sinclair's Chem-Mart Pharmacy & Newsagency
06.2016 - 11.2019
Hairdressing Assistant- Work Experience
Morpheus Academy Hair & Beauty
02.2015
Customer Service Assistant
Minto Community Library
07.2013 - Current
High school Diploma -
Sarah Red fern High school
Certificate II - Retail
TAFE - Campbell town
Certificate II - In retail, Make up & Skin care
TAFE- Liverpool