Aman Khan
Kindergarten Teacher
Heidelberg Heights,VIC
Summary
I have an experience in customer service, staff management. I have successfully handled various responsibilities across different organizations which include handling customer problems, process development projects and work force management and sales. Independent and quick thinking team player seeking a role offering increased responsibility. To work in an esteemed organization, where I can utilize my customer service skills and knowledge and make a meaningful contribution to the organization as well as to my career. To work in an environment that provides ample scope for growth both, at a professional and personal level and that helps me focus all my faculties in the appropriate direction.
As now I have chose early childhood education I want to explore more about this profession and looking for a role in early childhood leaning so that i can improve my skills and become an good educator.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer service / Cashier
OM
03.2017 - 06.2017
- Greetings customers who enter the shop and guiding them
- Being responsible for processing card and cash payments
- Stock shelves with merchandise
- Dealing with customer refunds and exchange
- Giving advice and guidance on product selections to customers
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible for dealing with customer’s complaints.
Barista
Ferguson Plarre Bakehouse
Diamond Creek, VIC
12.2018 - 03.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Updated specials board display to boost sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Head Barista/ Team Leader
Brunetti Flinders Lane
Melbourne, VIC
03.2021 - 01.2022
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Graduate Diploma - Education
Victoria University
Melbourne, VIC 02.2022 - 03.2023
Bachelor of IT - Information Technology
Melbourne Institute of Technology
Melbourne, VIC 02.2017 - 12.2019
No Degree - Year 12
Govt. School Punjab
Punjab 04.2001 -
Skills
Abilities
Good customer service skillsExcellent communication skills in both verbal and writtenA ‘can do’ attitudeTelephone etiquetteTeam work skillsComputer and technical skills including MS officeAble to work with minimal supervisionResponsible/AccountableRetaining and satisfying the customerOrganized and efficientSelf MotivatedFriendly and outgoingTeam leadership and coaching
Timeline
Graduate Diploma - Education
Victoria University
02.2022 - 03.2023
Head Barista/ Team Leader
Brunetti Flinders Lane
03.2021 - 01.2022
Barista
Ferguson Plarre Bakehouse
12.2018 - 03.2021
Customer service / Cashier
OM
03.2017 - 06.2017
Bachelor of IT - Information Technology
Melbourne Institute of Technology
02.2017 - 12.2019
No Degree - Year 12
Govt. School Punjab
04.2001 -