Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

TAMARA LIO

North Saint Marys,NSW

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Assistant

Kmart Australia
11.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Driver for BluCourier

ARAMEX
10.2021 - 12.2021
  • Driver for BluCourier delivering parcels in Auckland
  • Sorting out parcels

Sales Assistant

SYLVIA PARK KMART
06.2019 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Team Member

FARMERS DISTRIBUTION CENTER
06.2018 - 07.2018
  • Lifting heavy packages
  • Sorting out orders
  • Wrapping orders on pallets ready for shipping

Team Member/Supervisor

AMBASSADOR SUPERVISOR MANGERE TOWN CENTER
01.2017 - 01.2018
  • Cleaning mall
  • Helping Customers
  • Ensure safety and security of the mall for the shoppers/public
  • Looking after Events
  • Making sure the cleaning supplies are set for the next day

Crew Member

MCDONALDS
01.2009 - 01.2010
  • Cleaning
  • Cooking/Preparing food
  • Drive-thru

Education

ITC Certificate in Travel & Tourism LEVEL 3 - National Certificate in Travel & Tourism core skill Level 3 (NZQA), National Certificate in Travel Level 3 (NZQA)

International Travel College
Auckland, New Zealand

ITC Certificate in Travel & Tourism LEVEL 4 - National Certificate in Travel level 4 (NZQA), National Certificate in Computing level 3 (NZQA)

International Travel College
Auckland, New Zealand
12.2010

NCEA LEVEL 1 & 2 -

ONEHUNGA HIGH SCHOOL
01.2008

KORU SCHOOL
Auckland, New Zealand
01.2003

Skills

  • Goal oriented

  • Relationship building

  • Customer needs assessment

  • Fitting room maintenance

  • Customer relationship management

  • Customer service

  • Friendly and helpful

  • Reliable and responsible

  • Honest and dependable

  • Attention to detail

  • Multitasking

    • Exceeding customer expectations

References

  • David Fearon, Town Center Manager, 0276227859
  • Katie King, Kmart New Zealand Manager, 0452266896
  • Zahid, Kmart Australia Manager, 0415830597

Certification

  • National Certificate in Travel Level 4
  • National Certificate in Computing Level 3
  • National Certificate in Travel & Tourism core skills Level 3
  • National Certificate in Travel Level 3


Languages

English
Advanced (C1)
Samoan
Upper intermediate (B2)

Timeline

Sales Assistant

Kmart Australia
11.2022 - Current

Driver for BluCourier

ARAMEX
10.2021 - 12.2021

Sales Assistant

SYLVIA PARK KMART
06.2019 - 08.2021

Team Member

FARMERS DISTRIBUTION CENTER
06.2018 - 07.2018

Team Member/Supervisor

AMBASSADOR SUPERVISOR MANGERE TOWN CENTER
01.2017 - 01.2018

Crew Member

MCDONALDS
01.2009 - 01.2010

ITC Certificate in Travel & Tourism LEVEL 3 - National Certificate in Travel & Tourism core skill Level 3 (NZQA), National Certificate in Travel Level 3 (NZQA)

International Travel College

ITC Certificate in Travel & Tourism LEVEL 4 - National Certificate in Travel level 4 (NZQA), National Certificate in Computing level 3 (NZQA)

International Travel College

NCEA LEVEL 1 & 2 -

ONEHUNGA HIGH SCHOOL

KORU SCHOOL

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