Tamara Livingstone
Bli Bli
Summary
Dynamic leader with proven success at Mobile phone doctor, enhancing retail operations and team performance. Excelled in inventory management and sales leadership, boosting profitability through strategic planning and effective communication. Skilled in staff training and customer service, consistently achieving high satisfaction ratings. Demonstrated ability to drive results and solve problems, making impactful decisions that contribute to organizational success.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
2024
2024
years of professional experience
Work History
Retail Store Manager
Mobile phone doctor
Maroochydore
2012 - 03.2023
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Worked closely with vendors to negotiate contracts for goods or services.
- Evaluated store performance and incorporated feedback to implement improvement.
- Coordinated special events such as promotions or seasonal displays.
- Built and maintained strong working relationships with team members.
- Updated and maintained store signage and displays.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Prepared and submitted nightly bank deposits.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Supervised cash drawer balances and deposits of store receipts.
- Monitored employee performance and provided feedback on a regular basis.
Administrative Assistant
PT Automation
Robina
01.2007 - 09.2009
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Proofread content for typo-free emails and documentation.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Directed customer inquiries to appropriate department personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Diploma of Beauty
Demi International
Maroochydore 12-2015
High School Diploma -
Beenleigh State High
Beenleigh 12-2003
Skills
- Sales analysis
- Inventory management
- Customer service
- Team leadership
- Document organization
- Office administration
- Data reporting
- Staff training
- Financial transactions
- Effective communication
- Decision-making
- Friendly and outgoing
- Dependable and reliable
- Supplier communication
- Reporting and documentation
- Hiring and training
- Staff management
- Scheduling
- Visual merchandising
- Retail operations
- Retail employee training
- Payment processing
- Highly motivated
- Problem-solving
- Sales leadership
- Stock management
Timeline
Administrative Assistant
PT Automation
01.2007 - 09.2009
Retail Store Manager
Mobile phone doctor
2012 - 03.2023
Diploma of Beauty
Demi International
High School Diploma -
Beenleigh State High