TAMARIS DANIELLA FERNANDO
Palmerston,Australian Capital Territory
Summary
A dedicated banking professional who built a successful career grounded in strong fundamentals, practical experience, continuous learning and positive attitude. I bring proven results in client management and operational excellence with a commitment to delivering value beyond formal qualifications. Recognized for leadership, problem-solving skills and reliability I have consistently achieved corporate objectives, while managing complex projects driving strategic planning and operational improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Optimization & Streamlining Manager
HSBC
02.2025 - 05.2025
- Analyzed performance data to target areas for improvement and to enhance customer experience for improved processes and service delivery methodologies.
- Leveraged analytical skills to identify trends and solve complex operational challenges.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives aligning with organizational goals to drive business growth.
Branch Manager (Wattala & Negombo Branches)
HSBC
02.2024 - 12.2024
- Directed daily operations for seamless branch performance while managing customer inquiries and complaints.
- Motivated branch staff through targeted hiring, training, and mentoring to achieve sales objectives.
- Formulated strategies that enhanced profitability and minimized operational costs through regular audits.
- Ensured strict compliance with banking regulations and internal policies, focusing on risk management.
- Emphasized high-quality service standards to optimize customer satisfaction with timely solutions.
- Evaluated market trends to effectively promote banking products in collaboration with other stakeholders.
- Implemented rigorous financial record-keeping practices to support operational integrity.
Assistant Corporate Relationship Manager (WSB)
HSBC
08.2022 - 02.2024
- Identify and introduce financial products to top Local Corporates (John Keells Holding & Expolanka Holdings) in order to grow the business whilst assisting Relationship Managers to deliver the Corporate Client expectations through Operational contribution.
- Responsibly delivering Corporate Client Service excellence and effectively managing any risks and issues on behalf of Corporate Relationship manager.
- Strong rating in 2022
Premier Relationship Manager (Pelawatte Branch)
HSBC
09.2020 - 08.2022
- Cultivated strong relationships with high-net-worth clients to enhance customer loyalty and satisfaction, whilst bringing in new relationships and grow the business objectives.
- Developed comprehensive financial strategies tailored to individual client needs and risk profiles.
- Developed a deep understanding of client’s financial needs, objectives and risk appetite to offer innovative wealth management solutions.
Service Relationship Manager (Premier Top Tier)
HSBC
05.2017 - 09.2020
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Tasks involved assisting Premier Relationship Managers with administrative tasks in order to increase client meetings and address client’s needs.
- Providing high quality leads for new acquisition.
- Expertise in handling and delivering a world class service and solutions to the Top Tier portfolio at HSBC Premier who has extensive corporate relationships.
- Operate and service clients in line with regulatory compliance aspects and effectively making sure the bank is safe from any elevated risks.
International Banking Service (IBC) Relationship Associate
HSBC
10.2015 - 04.2017
- Managed the International Services page for Sri Lanka ensuring timely updates been recorded for global markets.
- Corresponding with HSBC Premier Customers across the global especially Sri Lankan diaspora for Inward Investment investments and cross border relationship management.
- Facilitating documentation support of investments carried out by these customers across the globe.
- Cultivated strong client relationships through proactive communication and tailored financial solutions.
Banking Associate - Pelawatte Branch
HSBC
11.2010 - 09.2015
- Performed in the role of a Branch Teller, Branch Coordinator and Customer Service Representative and appointed Branch Team Leader.
- Extensive knowledge on Branch banking operations, procedures and risks, prevalent at a function of a branch.
- Experienced in performing in all roles held in a branch.
Education
G.C.E. A/L’s -
Bishops College, Colombo
Sri Lanka01.2010
G.C.E. O/L’s -
Bishops College, Colombo
Sri Lanka01.2007
Skills
- Honest and reliable
- Positive attitude
- Clear communication
- Strong in employee training and development
- Team leadership
- Time management
- Decision-making
- Relationship building
- Staff management
- Customer relationship management (CRM)
- Complex problem-solving
- Cross-functional teamwork and collaboration
- Marketing, sales, business planning strategies, and execution
- Budget control and expense tracking
- Fast Learner
Personal Information
- ID Number: 925121347V
- Age: 33
- Date of Birth: 01/12/92
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Certification
I hereby certify that the above particulars of mine are true and accurate to the best of my knowledge.
Accomplishments
- Strong Performer rating in 2019 through 2024.
- Member of Best Branch in 2022
- Best Service Relationship Manager – 2018
- Top performer Role Model for the year 2018.
- Top Performer Sales & Service Recognition Award in 3rd Quarter – 2011
- Branch Team Leader 2014- PLW Ranked 3rd among the branch network for the said year.
Affiliations
- Sales and Service Recognition Award in the 3rd quarter, 2011
- Branch team leader 2014 - PLW ranked 3rd among the branch network
- Best Service Relationship Manager 2018
- Ranked the best branch in 2022, team award
Committees Represented
- RBWM Committee, 2017
- WSB Entertainment committee, 2022/23
References
References available upon request.
Timeline
Branch Optimization & Streamlining Manager
HSBC
02.2025 - 05.2025
Branch Manager (Wattala & Negombo Branches)
HSBC
02.2024 - 12.2024
Assistant Corporate Relationship Manager (WSB)
HSBC
08.2022 - 02.2024
Premier Relationship Manager (Pelawatte Branch)
HSBC
09.2020 - 08.2022
Service Relationship Manager (Premier Top Tier)
HSBC
05.2017 - 09.2020
International Banking Service (IBC) Relationship Associate
HSBC
10.2015 - 04.2017
Banking Associate - Pelawatte Branch
HSBC
11.2010 - 09.2015
G.C.E. A/L’s -
Bishops College, Colombo
G.C.E. O/L’s -
Bishops College, Colombo
Similar Profiles
SUBASISH MONDALSUBASISH MONDAL
Business Intelligence Manager at HSBCBusiness Intelligence Manager at HSBC
Bandaru Eric SolomonBandaru Eric Solomon
CSEM CLM QC Analyst at HSBCCSEM CLM QC Analyst at HSBC
Tamanna AgarwalTamanna Agarwal
Consultant Specialist at HSBCConsultant Specialist at HSBC
Priya SonawanePriya Sonawane
Programme manager at HSBCProgramme manager at HSBC