Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tamika Jacobs

Ouyen,VIC

Summary

Dedicated professional with over 8 years of experience in hospitality management. Known for strong operational oversight and commitment to customer satisfaction. Adept at mentoring staff and streamlining processes to improve guest experiences and operational efficiency.

Reliable and eager to acquire new skills.

Overview

16
16
years of professional experience

Work History

Motel Manager

Hilltop Motel
Ouyen, VIC
09.2017 - Current
  • Managed daily operations and guest services for motel guests.
  • Coordinated staff schedules and ensured efficient coverage for all shifts.
  • Oversaw maintenance requests and ensured prompt responses to guest needs.
  • Implemented check-in and check-out procedures for smooth guest experiences.
  • Mentored new staff on operational procedures and customer service standards.
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Maintained cleanliness standards in common areas and guest rooms regularly.
  • Handled guest inquiries and resolved issues to maintain satisfaction levels.
  • Managed accounts receivable functions such as invoicing customers and collecting payments due.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Maintained inventory levels for supplies needed in the motel operations.

Bottling Production Line Attendant

CozWine
Nuriootpa, SA
01.2016 - 07.2017
  • Assisted in quality control checks to uphold product standards and specifications.
  • Maintained cleanliness of work areas to ensure safety and compliance standards.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Followed standard operating procedures for all tasks to ensure consistent output quality.
  • Organized and assisted with quick clean-up of spills to maintain sanitation.
  • Hand-packed cases of products.

Checkout Operator

Barossa Co-op
Nuriootpa, SA
01.2010 - 01.2016
  • Operated checkout systems efficiently during busy retail periods.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout area.
  • Collaborated with team members to ensure smooth operations.
  • Processed returns and exchanges following store policies.
  • Provided friendly customer service, enhancing shopping experience.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Balanced tills daily to ensure accuracy of transactions.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Nuriootpa High School
Nuriootpa, SA
12-2013

Skills

  • Client support
  • Operations management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Training and mentoring
  • Organizational skills
  • Multitasking

Affiliations

  • A creative person; I especially love to draw and explore digital design
  • I'm a wife and mother to two children
  • In my free time I love looking at interior and exterior design. I have been working on and researching landscaping for our new home.

Timeline

Motel Manager

Hilltop Motel
09.2017 - Current

Bottling Production Line Attendant

CozWine
01.2016 - 07.2017

Checkout Operator

Barossa Co-op
01.2010 - 01.2016

High School Diploma -

Nuriootpa High School

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Tamika Jacobs