Tamika Thackray
Umina Beach,NSW
Summary
Skilled Assistant Center Manager knowledgeable about operational needs and team leadership, with knowledge on planning and problem-solving abilities.
Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan. Excellent communication skills and extensive experience working with clients and partners.
Overview
8
8
years of professional experience
Work History
Assistant Centre Manager
Affinity Education Group
12.2022 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Childcare Educator
Affinity Education Group
04.2019 - Current
- Encouraged use of technology to support student learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Developed and implemented behavior management plans.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assessed student progress and provided feedback on educational development.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Barista
Michel's Patisserie
04.2019 - 09.2020
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Service Worker
Kentucky Fried Chicken
05.2016 - 01.2019
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Diploma - Early Childhood Education
ITafe
09.2023
Certificate III - Early Childhood Education
ITafe
09.2020
No Degree -
Brisbane Water Secondary College
Woy Woy, NSW09.2020
Skills
- Goal Setting and Tracking
- Team building expertise
- Health and safety compliance
- Marketing knowledge
- Decision-making capabilities
- Staff Training and Development
- Staff Leadership
- Facility Maintenance
- Guest Engagement
- Performance Improvement
Timeline
Assistant Centre Manager
Affinity Education Group
12.2022 - Current
Childcare Educator
Affinity Education Group
04.2019 - Current
Barista
Michel's Patisserie
04.2019 - 09.2020
Food Service Worker
Kentucky Fried Chicken
05.2016 - 01.2019
Diploma - Early Childhood Education
ITafe
Certificate III - Early Childhood Education
ITafe
No Degree -
Brisbane Water Secondary College
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