Tamila Eshchenko

Key responsibilities:

• Project Leader
• Store Claims Portal National Superuser
• Local Mentor for new Management Team Members
• Proficient in Merchandising updates, assisted with New Store fit outs
• Proficient in complex payroll systems
• High level of maintaining Profit and Loss to budget

Key achievements:

• Creation of Team Members User Guide
• Achieved Sales Increase on previous year
• Achieved highest Auditing score within the Region
• Achieved highest customer survey result within the store
• Successfully inducted an Assistant Store Manager

• Drove sales improvements in retail, trade and design areas.
• Maintained excellent quality of showroom administration.
• Ensured that product and newest releases training is completed to maintain high sales performance.
• Training and coaching team members.
• Effectively delegated store operational activities.
• Completed merchandising updates within the provided timelines.
• Monitored actions to maintain safety within the workplace.

• Organised the showroom to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with trade customers to encourage repeat business.
• Completed merchandising changeovers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
• Maintained an organised workspace throughout shifts by consistently restocking supplies.
• Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.