Tammy Peterson
Hastings,VIC
Summary
Dynamic senior clinician and manager with an extensive career at Monash Health in ELMHS and Adult Mental Health. A person who excels in team leadership and service delivery through an empowering lens .
An employee with effective conflict resolution and performance management skills. Skilled in staff training and development, fostering a culture of continuous improvement while ensuring high-quality service delivery.
Dynamic individual with hands-on experience in acute mental health and community settings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing teams and organisational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Dandenong HOPE - Manager
Monash Health
2024 - Current
- Managed and motivated employees to be productive and engaged in work opportunities across partnership
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and consumers
- Worked alongside Better Place Australia in HOPE psychosocial model supporting people at risk of suicide
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Worked alongside clinical risk issues quality improvement recruitment and accountability
Dandenong CATT / Emergency Psychiatric Service
Monash Health
01.2014 - 10.2024
- Senior Clinician across CATT/HITH/EPS in shift leader capacity
- Line supervision to staff
- Education and role modelling to team
- Acting in management role
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed UKG, File Audits, Restrictive Intervention reports, in-service and education to staff and internal and external stakeholders
Dandenong Continuing Care Team- Intake
Monash Health
2024 - 2024
- Passionate about learning and committed to continual improvement.
- Worked in intake team alongside team leader role to assist with coordination and of referrals to DCCT team
- Strengthened communication skills through regular interactions with others.
- Being an affective and positive role model
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Helped support clinical reviews, managing risk and working alongside multidisciplinary team to assist with meeting deadlines working on recovery principles and discharge planning
Youth Consultation Treating Team - Team Leader
Monash Health
2023 - 2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Developed training resources and enhanced referral pathways
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Recovery and Prevention of Psychosis Service
Monash Health
07.2009 - 07.2014
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Child Protection/ Team Leader Strengthening Family
Department of Human Services
2000 - 2009
- Coordinated multidisciplinary efforts to address child welfare concerns, ensuring comprehensive support for children and families.
- Led successful interagency collaborations that resulted in more comprehensive support systems for at-risk youth populations.
- Monitored progress of individual cases closely, adjusting intervention strategies as needed to achieve desired outcomes.
- Maintained up-to-date knowledge of best practices within the field of child protection, incorporating evidence-based approaches into daily operations.
- Worked in Child Protection conducting case management and court clinic assessments and reports
- Worked in Strengthening Families Uniting Care connections in team leader capacity with children and families with high risk harm concerns
Education
Bachelor of Social Work -
Monash University
Clayton, VICBachelor of Arts - Psychology/Sociology
Monash University
Clayton, VICCriminal Justice
Chisholm Institute
Melbourne, VICDiploma in Child Psychology
Chisholm Institute
Melbourne, VICSkills
- Effective team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Performance management
- Staff development
- Performance evaluations
- Coaching and mentoring
- Teamwork and collaboration
- Positive attitude
- Excellent communication
- Organizational skills
- Team development
- Process improvement
- Interpersonal relations
- Excellent understanding of recovery principles, Mental Health Standards and Legislation
- Completed additional training in culturally sensitive practice, MARAM, Drug and Alcohol, Vulnerable Children, Family Therapy , Dual Diagnosis, Bonding and Attachment, Neurodivergent minds, and correctional practices with managing offenders and crime
- Completed Clinical Supervision, Leadership, Motivating teams and psychological safety in teams studies
- Have been selected to complete the Allied Health Leadership Developmental Program
- Active supervisor for social work supervisors and graduates across Monash Health
- Acted in Discipline Senior Role for social work
Timeline
Dandenong CATT / Emergency Psychiatric Service
Monash Health
01.2014 - 10.2024
Recovery and Prevention of Psychosis Service
Monash Health
07.2009 - 07.2014
Dandenong HOPE - Manager
Monash Health
2024 - Current
Dandenong Continuing Care Team- Intake
Monash Health
2024 - 2024
Youth Consultation Treating Team - Team Leader
Monash Health
2023 - 2024
Child Protection/ Team Leader Strengthening Family
Department of Human Services
2000 - 2009
Bachelor of Social Work -
Monash University
Bachelor of Arts - Psychology/Sociology
Monash University
Criminal Justice
Chisholm Institute
Diploma in Child Psychology
Chisholm Institute
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